05-09-2020, 12:32 PM | #23 |
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lixiang7349283.50 |
05-09-2020, 12:58 PM | #24 |
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My wife and I had tickets for entertainment-related events for late last month. Initially it looked like we weren't going to get our money back. But, we were eventually refunded for both. Aleksander has some good feedback as well. One thing I've learned over the years; Persistence wears down resistance.
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lixiang7349283.50 |
05-09-2020, 01:36 PM | #25 | |
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This app is like a support group huh. Reminds me of cbs mom. |
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05-09-2020, 01:40 PM | #26 |
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05-09-2020, 01:47 PM | #27 | |
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05-10-2020, 11:29 PM | #30 |
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05-11-2020, 12:02 AM | #31 | |
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I have the CAI in its box waiting to be installed. Since I'm not going to the track any more, it's 50/50 on my ever getting around to doing that. As for the communication issue, I experienced a minor version years ago while querying Dinan to get product information. I decided I would have been better off going to a dealer rather than trying to reach them directly. As I wasn't ready to buy, though, it didn't make any real difference. I did find Dinan responsive last year when I had a couple of questions about registering the Elite V2. Those questions were answered very quickly.
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2017 M240i: 23.8K, 28.9 mpg, MT, Sunroof Delete, 3,432#, EB, Leather, Driving Assistance Package, Heated Front Seats | Sold: E12 530i, E24 M635CSi, E39 520i, E30 325is, E36 M3 (2)
TC Kline Coilovers; H&R Front Bar; Wavetrac; Al Subframe Bushings; 18X9/9½ ARC-8s; 255/35-18 PS4S (4); Dinan Elite V2 & CAI; MPerf Orange BBK; Schroth Quick Fit Pro; GTechniq Crystal Serum Ultra Ceramic; Suntek PPF Last edited by dradernh; 05-11-2020 at 12:10 AM.. |
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WolfGTI716.00 |
05-11-2020, 12:43 AM | #32 | |||
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https://thepointsguy.com/guide/epide...vel-insurance/ |
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05-11-2020, 12:13 PM | #33 |
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It seems Dinan is still going through M&A pains. It seems they've retained the product quality, but the communication and overall customer service is a gap in their current processes. Hopefully the parent company understands that, in order to realize the value of their purchase, they need to ensure top-notch communication and customer service. These were key reasons why Dinan originally earned their reputation and could charge premium prices.
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05-11-2020, 04:44 PM | #34 | |
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This is like some kind of comedy tv show routine now? |
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BimBimM21486.00 |
05-12-2020, 07:50 AM | #35 |
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Ugh. If you haven't already, send a photo of the check over to Justin. I'll talk with him when he gets in and see what the next steps may be to get the balance resolved.
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05-12-2020, 08:06 AM | #36 | ||
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05-12-2020, 10:16 AM | #37 | |
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whats the process to return this tuner? You're going to nickel and dime me over a repair cost, due to your equipment failing? I was told "the labor costs would be covered" not "the labor costs, minus any shop fees or sales tax". This is an embarrassment to the Dinan brand. How do I get a refund for this v2 tuner? the performance is neutered compared to V1, it lacks multiple features that V1 had (any basic self-function test or LED, bluetooth controls..) that even the cheap sport tuner carries. I will GLADLY send it back to you, TODAY, and cover the shipping costs out of pocket, since your company needs it. If you need a case study for how awful your company's customer service has become, to use internally and understand WHY your customers are defecting, feel free to use my name. I went from DEFENDING your brand in another thread here, to being given the runaround for a month now, over a reimbursement due to your failing equipment. |
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BimBimM21486.00 |
05-12-2020, 07:17 PM | #38 | |
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This happened to me....... I needed a new engine at 47k just after I had the Dinan stage 1 removed for failing the third time. It took 6 weeks of drama before Dinan stepped up. Good luck! Pat |
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05-12-2020, 07:38 PM | #39 | |
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05-12-2020, 07:49 PM | #40 | |
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Dinan is unlikely to help you with warranty if you have it removed and get your money back. The oil volume and pressure are controlled by the DME. Part of the algorithm controlling the oil volume and pressure is the amount of turbo boost. Adding boost without adjusting the oil volume/pressure can lead to oil starvation and engine failure. The piggyback lies to the DME about the boost and does not adjust the oil volume and pressure. Pat |
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05-12-2020, 08:37 PM | #41 | |
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05-13-2020, 09:17 AM | #42 |
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05-13-2020, 10:39 AM | #43 |
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Running v1 or v2?
Could you share any of the bmw response on it? It would really help to get some documentation from the ordeal Shared here, it’s not common to hear about engine failure from a piggyback |
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05-13-2020, 10:46 AM | #44 | |
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Anyway this is very good to know! I was tempted to try piggyback tuners, Dinan's especially. Maybe the best bet is for those who are afraid of running into this issue is to get a tune like Noelle's which at least provides powertrain warranty, covering any of the pre-existing Dinan bullshit. Also, Fasteddy1 , hello from MN! We might even be neighbors! |
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