Went to the dealer forgot to decline car wash

M235guy · 04-11-2016, 05:00 PM

Went to the dealer today for the free oil change. I forgot to decline the free car wash.

I had my wheels coated in Autodip, which had up to this point been holding up amazingly. So when I come out, my wheels are peeled off and it looked like someone had sat there with a pressure washer.

What can I do about this, I emailed the service manager since he was not in office, what type of response can I expect?

Sportstick · 04-11-2016, 05:06 PM

Quote:

Originally Posted by M235guy

Went to the dealer today for the free oil change. I forgot to decline the free car wash.

I had my wheels coated in Autodip, which had up to this point been holding up amazingly. So when I come out, my wheels are peeled off and it looked like someone had sat there with a pressure washer.

What can I do about this, I emailed the service manager since he was not in office, what type of response can I expect?

If he's a nice and polite person, perhaps an expression of regret....but that's about it. They did nothing unreasonable and certainly not negligent. Your wheels have an unusual/unexpected fragility to the surface coating, and as you said, you did not advise them not to wash your atypical car. I am also sorry this happened to you, but they have no obligations in this situation.

Viffermike · 04-11-2016, 05:07 PM

Quote:

Originally Posted by M235guy

Went to the dealer today for the free oil change. I forgot to decline the free car wash.

I had my wheels coated in Autodip, which had up to this point been holding up amazingly. So when I come out, my wheels are peeled off and it looked like someone had sat there with a pressure washer.

What can I do about this, I emailed the service manager since he was not in office, what type of response can I expect?

Yet another reason to get the damn things powder coated for realz.

B_Rice · 04-11-2016, 05:09 PM

I'm assuming autodip is like plastidip?
Not sure about what their response would be, but
I would have them give me some free stuff from the parts department and redip the wheels myself.

M235guy · 04-11-2016, 05:38 PM

Quote:

Originally Posted by B_Rice

I'm assuming autodip is like plastidip?
Not sure about what their response would be, but
I would have them give me some free stuff from the parts department and redip the wheels myself.

It is to an extent but it is a lot nicer finish. This is what it looked like prior to dealer visit

M235guy · 04-11-2016, 05:40 PM

Quote:

Originally Posted by Viffermike

Quote:

Originally Posted by M235guy

Went to the dealer today for the free oil change. I forgot to decline the free car wash.

I had my wheels coated in Autodip, which had up to this point been holding up amazingly. So when I come out, my wheels are peeled off and it looked like someone had sat there with a pressure washer.

What can I do about this, I emailed the service manager since he was not in office, what type of response can I expect?

Yet another reason to get the damn things powder coated for realz.

I would have them powder coated if it wasn't a lease!

M235guy · 04-11-2016, 05:42 PM

Thanks for the replies, it's about what I thought. Probably SOL. Looks like I'll be busy this weekend.

wjones14 · 04-11-2016, 08:04 PM

Is auto-dip less durable than plasti-dip? I was under the impression that plasti-dip would last until you peeled it off. Granted, in that "before" picture your wheels look amazing. Maybe they did pressure wash the wheels and maybe plasti-dip wouldn't stand up to that either. But you would think it should be able to stand up that...

Sportstick · 04-11-2016, 08:08 PM

Quote:

Originally Posted by wjones14

Is auto-dip less durable than plasti-dip? I was under the impression that plasti-dip would last until you peeled it off. Granted, in that "before" picture your wheels look amazing. Maybe they did pressure wash the wheels and maybe plasti-dip wouldn't stand up to that either. But you would think it should be able to stand up that...

If the car wash guy at the dealer did reach for the pressure wash, thinking he was about to do a good job to get the wheels clean, imagine the look on his face when the surface peeled off!

M235guy · 04-11-2016, 08:20 PM

Quote:

Originally Posted by wjones14

Is auto-dip less durable than plasti-dip? I was under the impression that plasti-dip would last until you peeled it off. Granted, in that "before" picture your wheels look amazing. Maybe they did pressure wash the wheels and maybe plasti-dip wouldn't stand up to that either. But you would think it should be able to stand up that...

It was really durable, it must have been high pressure. Not sure what happened.

I'm going to touch them up and see how they look.

overcoil · 04-11-2016, 08:48 PM

High-pressure hoses, I understand why dealerships use them to clean wheels and get stuff off paint, however, they really are damaging and tire companies have warned against maintaining a high pressure spray against the sidewalk of a tire - the pulse strength and temperature of high concentrate pressure can disfigure the belts of the inner tire.

Viffermike · 04-12-2016, 11:14 AM

Quote:

Originally Posted by M235guy

It was really durable, it must have been high pressure. Not sure what happened.

I'm going to touch them up and see how they look.

My bet is that the worker didn't recognize that the wheels were dipped because of the semigloss finish. Usually plasti-dip is really easy to note. That particular type is less so.

nike001 · 04-12-2016, 02:05 PM

Dealerships often use a type of wheel acid to get caked on brake dust off. Also, I can tell by your picture of the rest of the wheel that you only seemed to have put 1 layer on. You need at least 3-4 layers of plasti-dip for it to look right AND for it to come off as advertised. With such a thin layer, peeling that off will take hours (ask me, I know)

So, I'm not surprised that wheel acid and/or high pressure took your dip off. Just touch it up and be done with it. It's not their fault you put don't have legitimate paint on your wheels..

M235guy · 04-12-2016, 05:26 PM

Quote:

Originally Posted by nike001

Dealerships often use a type of wheel acid to get caked on brake dust off. Also, I can tell by your picture of the rest of the wheel that you only seemed to have put 1 layer on. You need at least 3-4 layers of plasti-dip for it to look right AND for it to come off as advertised. With such a thin layer, peeling that off will take hours (ask me, I know)

So, I'm not surprised that wheel acid and/or high pressure took your dip off. Just touch it up and be done with it. It's not their fault you put don't have legitimate paint on your wheels..

This makes sense,there is a chemical all over the wheels now.

I would like to point out however. I did put 5-6 coats on each wheel as recommended.

Going to recoat this weekend.

doccyber · 04-12-2016, 11:20 PM

Sorry about this. Hopefully they offer you a way to fix this.

HeyMoe53 · 04-13-2016, 10:03 PM

I don't have one bit of a problem with anyone performing any type of modifications to their cars. However, I can completely understand that, from the car company's standpoint, any modifications are at your own risk. That said, I wouldn't let a dealer wash my car for anything. Forgot it once, had swirls, spent four hours polishing them out.

multarnc · 04-14-2016, 09:32 AM

Glad my dealer does not wash black cars.
I also second the recommendation to get them powder coated. It cost me about $700, but it's permanent.

pz619 · 04-14-2016, 12:57 PM

OP is on a lease, so powdercoating is probably not a good option.

Sorry to hear this. I did like the look though... pre wash of course!

Mclrbra · 04-18-2016, 12:54 AM

Couldn't be much worse than the time I removed some clear bra on a new Aventador and peeled off a foot of the paint on the front of his rocker panel oh my f....x2

Oddly it had a re painted area on the front half of the rocker that stopped and was blended into the existing job that was not bonded well. He was

fortunately, was taken in and covered under warranty.

Quote:

Originally Posted by Sportstick

If the car wash guy at the dealer did reach for the pressure wash, thinking he was about to do a good job to get the wheels clean, imagine the look on his face when the surface peeled off!

tenfour · 04-18-2016, 01:46 PM

yikes. not sure much of what they can do or offer though.

04-11-2016, 05:00 PM	#1
M235guy Second Lieutenant 76 Rep 248 Posts Drives: 2014 M235i Join Date: Jul 2014 Location: DFW Texas iTrader: (1)	Went to the dealer forgot to decline car wash Went to the dealer today for the free oil change. I forgot to decline the free car wash. I had my wheels coated in Autodip, which had up to this point been holding up amazingly. So when I come out, my wheels are peeled off and it looked like someone had sat there with a pressure washer. What can I do about this, I emailed the service manager since he was not in office, what type of response can I expect? Attached Images
	Appreciate 1 Tweet Quote

04-11-2016, 05:09 PM	#4
B_Rice Lieutenant 219 Rep 518 Posts Drives: 6spd Estoril Blue M235i Join Date: Mar 2016 Location: Los Angeles iTrader: (0)	I'm assuming autodip is like plastidip? Not sure about what their response would be, but I would have them give me some free stuff from the parts department and redip the wheels myself.
	Appreciate 0 Quote

04-11-2016, 05:42 PM	#7
M235guy Second Lieutenant 76 Rep 248 Posts Drives: 2014 M235i Join Date: Jul 2014 Location: DFW Texas iTrader: (1)	Thanks for the replies, it's about what I thought. Probably SOL. Looks like I'll be busy this weekend.
	Appreciate 0 Quote

04-11-2016, 08:04 PM	#8
wjones14 Captain 815 Rep 971 Posts Drives: 2021 M2C Join Date: Oct 2014 Location: Niantic CT iTrader: (0)	Is auto-dip less durable than plasti-dip? I was under the impression that plasti-dip would last until you peeled it off. Granted, in that "before" picture your wheels look amazing. Maybe they did pressure wash the wheels and maybe plasti-dip wouldn't stand up to that either. But you would think it should be able to stand up that... __________________ Vehicles: 2025 M2 6MT; 2011 Kawasaki Z1000 (1/4 mile 10.3 seconds @ 129 mph - stock) Previous: 2021 Alpine White M2C 6MT; 2018 Camaro 2SS 1LE 6MT; 2015 BMW M235i 6MT; 2015 Mini Cooper F56 6MT; 2005 Mustang GT 5MT
	Appreciate 0 Quote

04-11-2016, 08:48 PM	#11
overcoil Major General 3105 Rep 5,582 Posts Drives: M235i 6spd Join Date: Dec 2013 Location: Mid-Atlantic iTrader: (0)	High-pressure hoses, I understand why dealerships use them to clean wheels and get stuff off paint, however, they really are damaging and tire companies have warned against maintaining a high pressure spray against the sidewalk of a tire - the pulse strength and temperature of high concentrate pressure can disfigure the belts of the inner tire.
	Appreciate 0 Quote

04-12-2016, 02:05 PM	#13
nike001 Captain 330 Rep 823 Posts Drives: 2018 718 Cayman Join Date: Apr 2011 Location: US iTrader: (2)	Dealerships often use a type of wheel acid to get caked on brake dust off. Also, I can tell by your picture of the rest of the wheel that you only seemed to have put 1 layer on. You need at least 3-4 layers of plasti-dip for it to look right AND for it to come off as advertised. With such a thin layer, peeling that off will take hours (ask me, I know) So, I'm not surprised that wheel acid and/or high pressure took your dip off. Just touch it up and be done with it. It's not their fault you put don't have legitimate paint on your wheels..
	Appreciate 0 Quote

04-12-2016, 11:20 PM	#15
doccyber Captain 261 Rep 628 Posts Drives: %D0%97%D0%B0%D1%81%D1%82%D0%B0 Join Date: Oct 2015 Location: Los Angeles, CA iTrader: (0)	Sorry about this. Hopefully they offer you a way to fix this.
	Appreciate 1 Quote

04-13-2016, 10:03 PM	#16
HeyMoe53 Captain 64 Rep 671 Posts Drives: '17 M240 AW/Coral MT Join Date: Mar 2008 Location: Central PA iTrader: (0)	I don't have one bit of a problem with anyone performing any type of modifications to their cars. However, I can completely understand that, from the car company's standpoint, any modifications are at your own risk. That said, I wouldn't let a dealer wash my car for anything. Forgot it once, had swirls, spent four hours polishing them out.
	Appreciate 0 Quote

04-14-2016, 09:32 AM	#17
multarnc SMSgt 22 Rep 87 Posts Drives: 2016 M235i Join Date: Jan 2016 Location: Culpeper, VA iTrader: (0) Garage List 2016 BMW M235i [0.00]	Glad my dealer does not wash black cars. I also second the recommendation to get them powder coated. It cost me about $700, but it's permanent. __________________ 2016 BMW M235i Mods: Dinan Stage 3, Dinan Intercooler, Dinan Intake, M Performance Exhaust w/CF Tips, M Front Splitter, M Rear Diffusor, M CF Spoiler
	Appreciate 0 Quote

04-14-2016, 12:57 PM	#18
pz619 Brigadier General 3316 Rep 3,268 Posts Drives: F87 M2C 6MT, Tesla Highland 3P Join Date: Oct 2013 Location: San Diego iTrader: (1)	OP is on a lease, so powdercoating is probably not a good option. Sorry to hear this. I did like the look though... pre wash of course!
	Appreciate 0 Quote

04-18-2016, 01:46 PM	#20
tenfour Private First Class 37 Rep 178 Posts Drives: at the speed limit Join Date: Feb 2016 Location: Hawaii iTrader: (0)	yikes. not sure much of what they can do or offer though. __________________ -roger Current: '15 F22 EB 228i \| M Sport \| 6MT \| Dinan \| Rotiform \| 35% tint \| CF side mirrors Gone: '11 B8 A4 \| '08 Infiniti G37 Coupe 6MT \| '04 E46 M3 6MT
	Appreciate 0 Quote