Should this be covered under warranty?

kegobass · 11-24-2018, 11:28 AM

I picked up a 2016 m235xi last week under cpo. I didn't drive the car at night until yesterday and noticed two of the radio buttons were cracked.

The dealer said this isn't covered under warranty and I would need to replace the entire headunit out of pocket.

I figure I can keep complaining up the chain but I'm curious if anyone has had a similar experience or has any suggestions.

Thanks!

omera60 · 11-24-2018, 12:07 PM

I don't think it is possible to cover such defects under warranty as they are counted as normal wear and tear. However, it's not the headunit that needs replacing. You only need Operating Unit of the radio part number: 61 31 6 814 188. The part should be just 94 USD. It is a very straightforward job.

overcoil · 11-24-2018, 12:51 PM

I don't think that is normal wear and tear. A crack like that would be abusive handling - I want to know how that passed CPO inspection. Demand to have it replaced.

Interesting to read the documentation delivered with the car concerning warranty.

kegobass · 11-24-2018, 03:37 PM

I'm going to try to get the dealer to fix it like Scott suggested and if they just won't budge and it's getting to be more of a hassle than it's worth, I'll do it myself using the part# above and make sure the BMW survey is filled out accordingly. I appreciate the suggestions.

Funwithdesign · 11-24-2018, 07:17 PM

That is not wear and tear, especially as those buttons are touch sensitive and you barely touch them.

My car was in for the same thing a couple of weeks ago. They took pics and submitted to BMW and will let me know. And for what it's worth mine was the third car with that issue that day.

They aren't scratches, the buttons crack, hard to notice until it's dark and the light shines through.

11-24-2018, 11:28 AM	#1
kegobass Private 17 Rep 85 Posts Drives: 2016 M235i xDrive Join Date: Oct 2013 Location: MA iTrader: (0)	Stereo warranty question I picked up a 2016 m235xi last week under cpo. I didn't drive the car at night until yesterday and noticed two of the radio buttons were cracked. The dealer said this isn't covered under warranty and I would need to replace the entire headunit out of pocket. I figure I can keep complaining up the chain but I'm curious if anyone has had a similar experience or has any suggestions. Thanks! Attached Images
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11-24-2018, 12:07 PM	#2
omera60 First Lieutenant 195 Rep 366 Posts Drives: 218i Coupe Join Date: Mar 2017 Location: Istanbul iTrader: (0) Garage List 2020 BMW X2 [5.25] 1993 BMW 850Ci [8.33] 1990 BMW 316i [8.00] 1994 BMW 318i [0.00] 2000 BMW Z3 Coupe [8.83] 1974 BMW Alpina A2 ... [10.00] 1985 BMW 635 CSi [0.00] 2018 BMW X3 [0.00] 1975 BMW 2002 [5.50] 2016 BMW 218i Coupe [8.00] 2006 BMW Z4 M Coupe [8.67]	I don't think it is possible to cover such defects under warranty as they are counted as normal wear and tear. However, it's not the headunit that needs replacing. You only need Operating Unit of the radio part number: 61 31 6 814 188. The part should be just 94 USD. It is a very straightforward job.
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11-24-2018, 12:51 PM	#3
overcoil Major General 3074 Rep 5,577 Posts Drives: M235i 6spd Join Date: Dec 2013 Location: Mid-Atlantic iTrader: (0)	I don't think that is normal wear and tear. A crack like that would be abusive handling - I want to know how that passed CPO inspection. Demand to have it replaced. Interesting to read the documentation delivered with the car concerning warranty.
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11-24-2018, 03:37 PM	#4
kegobass Private 17 Rep 85 Posts Drives: 2016 M235i xDrive Join Date: Oct 2013 Location: MA iTrader: (0)	I'm going to try to get the dealer to fix it like Scott suggested and if they just won't budge and it's getting to be more of a hassle than it's worth, I'll do it myself using the part# above and make sure the BMW survey is filled out accordingly. I appreciate the suggestions.
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11-24-2018, 07:17 PM	#5
Funwithdesign Arsevader 36 Rep 128 Posts Drives: M235i Join Date: Jul 2018 Location: Toronto, Canada iTrader: (0)	That is not wear and tear, especially as those buttons are touch sensitive and you barely touch them. My car was in for the same thing a couple of weeks ago. They took pics and submitted to BMW and will let me know. And for what it's worth mine was the third car with that issue that day. They aren't scratches, the buttons crack, hard to notice until it's dark and the light shines through.
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