Has anyone gotten connected apps to work?

col4bin · 10-01-2015, 02:09 PM

Took delivery on Monday and there is no option to connect in iDrive. I have the tech package. Called BMW Genius and there is no eta for fix. I wonder if they care and are really working on it.

nike001 · 10-01-2015, 02:32 PM

Connected Apps like what?

All my apps work; Spotify, M Laptimer, GoPro...etc

Download BMW Connected on App Store, plug in phone to center armrest USB port, start app, Use iDrive to get to ConnectedDrive, scroll down and see your apps.

3.0L · 10-01-2015, 03:04 PM

The BMW Remote app on my iPhone 4 works just fine. Tested it two days ago.

col4bin · 10-01-2015, 03:06 PM

Quote:

Originally Posted by nike001

Connected Apps like what?

All my apps work; Spotify, M Laptimer, GoPro...etc

Download BMW Connected on App Store, plug in phone to center armrest USB port, start app, Use iDrive to get to ConnectedDrive, scroll down and see your apps.

That would seem logical but it does not connect to my phone. Had the guy at delivery check and he called BMW Genius and told me it's a known issue and BMW New Jersey is working on it, whatever that means.

BarryJI · 10-01-2015, 07:00 PM

It does work, it's just a bit of a dance. If using Spotify, for example, both the Spotify app and the BMW ConnectedDrive app must be open on your phone and the phone cannot be "asleep" when activating the process. I have finally learned this through hard-won experience. Certain iPhone functions that should work with iDrive are still not properly optimized. It's a bit of a work in progress and the BMW "geniuses" are often as baffled as we are.

Cpdbeemer · 10-01-2015, 07:05 PM

Quote:

Originally Posted by BarryJI

It does work, it's just a bit of a dance. It's a bit of a work in progress and the BMW "geniuses" are often as baffled as we are.

Yeah agreed. 3 weeks in and this is proving to be a frustrating 'option', I am not getting the utility out of it expected. Apart from one Live Traffic update I have had none since, several weeks later. Bit of a pita having to, as you say, connect via cable, 'wake' phone up. Too bad if cant be seamless b-tooth. And the 'geniuses' have less clue than me.

col4bin · 10-01-2015, 07:09 PM

I was finally able to track down someone that could explain what is happening. There is a know issue that is affecting a large number of 2016 vehicles and mine is one of them. The issue is expected to be resolved over the air but there is no ETA.

JChristie · 10-01-2015, 07:24 PM

Just FYI it does take a few day for everything to be activated and kick in. I took delivery last Friday and not everything was activated and available for use until Tuesday. My understanding is that after you sign off on Connected Services agreement, the dealership faxes it off to BMW HQ where it must be entered into the system and activated.

The one that took the longest for me to get going was the BMW remote app. I didn’t know that A) You need to use your SOS button to fully activate connected services before it will work and B) the password is not the same as your My BMW account, but rather a separate code word assigned by the dealership. Dealership forgot to give me the code word.

BarryJI · 10-01-2015, 07:36 PM

Quote:

Originally Posted by JChristie

Just FYI it does take a few day for everything to be activated and kick in. I took delivery last Friday and not everything was activated and available for use until Tuesday. My understanding is that after you sign off on Connected Services agreement, the dealership faxes it off to BMW HQ where it must be entered into the system and activated.

The one that took the longest for me to get going was the BMW remote app. I didn’t know that A) You need to use your SOS button to fully activate connected services before it will work and B) the password is not the same as your My BMW account, but rather a separate code word assigned by the dealership. Dealership forgot to give me the code word.

FWIW, I think that password is the last six digits of your VIN #.

JChristie · 10-01-2015, 08:02 PM

Quote:

Originally Posted by BarryJI

FWIW, I think that password is the last six digits of your VIN #.

It's apparently decided by the dealership (at least in Canada). The VIN would be a good choice since it would at least be unique to each customer. My dealership apparently went the route of having a generic password for all their vehicles. I guess it's not a huge issue since you need to activate it through your car, but still.

jmwilson125 · 10-01-2015, 08:59 PM

Quote:

Originally Posted by col4bin

I was finally able to track down someone that could explain what is happening. There is a know issue that is affecting a large number of 2016 vehicles and mine is one of them. The issue is expected to be resolved over the air but there is no ETA.

Just curious. I don't have the tech package and my BMW online/ connected drive only shows sos services. When I click on store nothing really happens. Do you know if this sounds like the same issue?

Can I use any apps, check weather, news, ect without the tech package?

I have a 2016 btw

col4bin · 10-01-2015, 09:06 PM

Quote:

Originally Posted by jmwilson125

Quote:

Originally Posted by col4bin

I was finally able to track down someone that could explain what is happening. There is a know issue that is affecting a large number of 2016 vehicles and mine is one of them. The issue is expected to be resolved over the air but there is no ETA.

Just curious. I don't have the tech package and my BMW online/ connected drive only shows sos services. When I click on store nothing really happens. Do you know if this sounds like the same issue?

Can I use any apps, check weather, news, ect without the tech package?

I have a 2016 btw

Different. I don't even see the store are ability to connect. There is a known communication issue that is impacting my ability to connect.

nike001 · 10-01-2015, 09:19 PM

Quote:

Originally Posted by BarryJI

FWIW, I think that password is the last six digits of your VIN #.

It's whatever your client advisor makes up. That's also what's connected to your BMW SOS.

My local dealer does your vehicle. For example: M235i, X4, 335i etc etc. But any given car could have almost any password.

nike001 · 10-01-2015, 09:21 PM

Quote:

Originally Posted by col4bin

Different. I don't even see the store are ability to connect. There is a known communication issue that is impacting my ability to connect.

Wait until your client advisor does your ESN (what links BMW SOS, Connected Drive etc). Sometimes they do it at the end of the week, sometimes after delivery, sometimes at the end of the month. Call and ask them what your password is tomorrow, and if he/she didn't set it up yet, then you have a temporary explanation as to why you're having issues.

jtzako · 10-01-2015, 09:47 PM

Works on my Android, which is on wifi only (no cell svc). However, it gets unable to connect to server errors a ton when trying to send climate updates etc to my car. There is clearly something wrong with their system that makes it glitch.

col4bin · 10-01-2015, 10:33 PM

Quote:

Originally Posted by nike001

Quote:

Originally Posted by col4bin

Different. I don't even see the store are ability to connect. There is a known communication issue that is impacting my ability to connect.

Wait until your client advisor does your ESN (what links BMW SOS, Connected Drive etc). Sometimes they do it at the end of the week, sometimes after delivery, sometimes at the end of the month. Call and ask them what your password is tomorrow, and if he/she didn't set it up yet, then you have a temporary explanation as to why you're having issues.

That's all been done. I called BMW assist and they said everything is good on their end. The main BMW Genius person I spoke with today, after a second call, was aware of the issue and it is not unique to me.

Ruhnie · 10-01-2015, 11:23 PM

Related issue for me as well, 2015 model though. I don't see any apps under the ConnectedDrive menu. Are you all saying if I've never asked the dealer to set anything up that's probably what needs to happen?

Declio · 10-02-2015, 06:38 PM

I can say with relative certainty that both of your TCUs will need to be replaced.

I had this done on my 2015 and it resolved the issue you are describing (no connecteddrive apps and real time traffic not working). The dealership had seen a few other vehicles with the same issue and that is the resolution. There was another member on here I was talking to about the same issue.

col4bin · 10-02-2015, 07:02 PM

Quote:

Originally Posted by Declio

I can say with relative certainty that both of your TCUs will need to be replaced.

I had this done on my 2015 and it resolved the issue you are describing (no connecteddrive apps and real time traffic not working). The dealership had seen a few other vehicles with the same issue and that is the resolution. There was another member on here I was talking to about the same issue.

If that was the case then my Bluetooth should not be working.

Declio · 10-02-2015, 08:43 PM

Quote:

Originally Posted by col4bin

If that was the case then my Bluetooth should not be working.

Actually not true, at least for me. My bluetooth and everything else worked perfectly fine. Only no connecteddrive apps and RTTI. The option to "update BMW assist" was greyed out as well.

See my two threads about it:

http://www.2addicts.com/forums/showthread.php?t=1146480

http://www.2addicts.com/forums/showthread.php?t=1165720

Either way, let us know how it works out!

col4bin · 10-02-2015, 09:05 PM

Quote:

Originally Posted by Declio

Quote:

Originally Posted by col4bin

If that was the case then my Bluetooth should not be working.

Actually not true, at least for me. My bluetooth and everything else worked perfectly fine. Only no connecteddrive apps and RTTI. The option to "update BMW assist" was greyed out as well.

See my two threads about it:

http://www.2addicts.com/forums/showthread.php?t=1146480

http://www.2addicts.com/forums/showthread.php?t=1165720

Either way, let us know how it works out!

Thanks. Seems like we have the same issue. I am bringing the car in.

Cpdbeemer · 10-03-2015, 03:15 AM

Quote:

Originally Posted by Declio

I can say with relative certainty that both of your TCUs will need to be replaced.

I had this done on my 2015 and it resolved the issue you are describing (no connecteddrive apps and real time traffic not working). The dealership had seen a few other vehicles with the same issue and that is the resolution. There was another member on here I was talking to about the same issue.

i have the same issue, will alert the dealer to this.

10-01-2015, 02:09 PM	#1
col4bin First Lieutenant 55 Rep 368 Posts Drives: 2016 M235i Join Date: May 2008 Location: Lakewood Ranch, FL iTrader: (0) Garage List 2008 e92 335xi [0.00]	Has anyone gotten connected apps to work? Took delivery on Monday and there is no option to connect in iDrive. I have the tech package. Called BMW Genius and there is no eta for fix. I wonder if they care and are really working on it. __________________ 2016 M235i - Mineral Gray
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10-01-2015, 02:32 PM	#2
nike001 Captain 312 Rep 818 Posts Drives: 2018 718 Cayman Join Date: Apr 2011 Location: US iTrader: (2)	Connected Apps like what? All my apps work; Spotify, M Laptimer, GoPro...etc Download BMW Connected on App Store, plug in phone to center armrest USB port, start app, Use iDrive to get to ConnectedDrive, scroll down and see your apps.
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10-01-2015, 03:04 PM	#3
3.0L Colonel 8938 Rep 2,010 Posts Drives: M235i, 20k miles Join Date: Apr 2014 Location: California iTrader: (0)	The BMW Remote app on my iPhone 4 works just fine. Tested it two days ago. __________________ ///M235i \| Mineral Grey Metallic \| Premium Package \| Technology Package \| Driver Assistance Package \| Dakota Coral Red/Black Leather \| Harman/Kardon Premium 360 watt sound system \| 8-speed automatic When writing your life's plan, use a pencil with an eraser
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10-01-2015, 07:00 PM	#5
BarryJI Captain 424 Rep 980 Posts Drives: 2015 BMW 228i M Sport Join Date: Apr 2015 Location: United States iTrader: (0)	It does work, it's just a bit of a dance. If using Spotify, for example, both the Spotify app and the BMW ConnectedDrive app must be open on your phone and the phone cannot be "asleep" when activating the process. I have finally learned this through hard-won experience. Certain iPhone functions that should work with iDrive are still not properly optimized. It's a bit of a work in progress and the BMW "geniuses" are often as baffled as we are.
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10-01-2015, 07:09 PM	#7
col4bin First Lieutenant 55 Rep 368 Posts Drives: 2016 M235i Join Date: May 2008 Location: Lakewood Ranch, FL iTrader: (0) Garage List 2008 e92 335xi [0.00]	I was finally able to track down someone that could explain what is happening. There is a know issue that is affecting a large number of 2016 vehicles and mine is one of them. The issue is expected to be resolved over the air but there is no ETA. __________________ 2016 M235i - Mineral Gray
	Appreciate 0 Quote

10-01-2015, 07:24 PM	#8
JChristie Private 46 Rep 99 Posts Drives: 2016 M235i Join Date: Jul 2015 Location: Ontario, Canada iTrader: (0)	Just FYI it does take a few day for everything to be activated and kick in. I took delivery last Friday and not everything was activated and available for use until Tuesday. My understanding is that after you sign off on Connected Services agreement, the dealership faxes it off to BMW HQ where it must be entered into the system and activated. The one that took the longest for me to get going was the BMW remote app. I didn’t know that A) You need to use your SOS button to fully activate connected services before it will work and B) the password is not the same as your My BMW account, but rather a separate code word assigned by the dealership. Dealership forgot to give me the code word.
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10-01-2015, 09:47 PM	#15
jtzako Private First Class 7 Rep 115 Posts Drives: 228i M-Sport Join Date: Apr 2014 Location: Colorado iTrader: (0)	Works on my Android, which is on wifi only (no cell svc). However, it gets unable to connect to server errors a ton when trying to send climate updates etc to my car. There is clearly something wrong with their system that makes it glitch.
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10-01-2015, 11:23 PM	#17
Ruhnie Private First Class 32 Rep 167 Posts Drives: 2015 m235i 6MT Join Date: Nov 2009 Location: Dallas iTrader: (0)	Related issue for me as well, 2015 model though. I don't see any apps under the ConnectedDrive menu. Are you all saying if I've never asked the dealer to set anything up that's probably what needs to happen? __________________ 2004 Imola Red 330i ZHP 6MT RIP 2007 Jet Black 335i 6MT RIP
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10-02-2015, 06:38 PM	#18
Declio Private 7 Rep 80 Posts Drives: 2015 m235i Join Date: Apr 2015 Location: Alexandria, VA iTrader: (0)	I can say with relative certainty that both of your TCUs will need to be replaced. I had this done on my 2015 and it resolved the issue you are describing (no connecteddrive apps and real time traffic not working). The dealership had seen a few other vehicles with the same issue and that is the resolution. There was another member on here I was talking to about the same issue.
	Appreciate 0 Quote