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2Addicts | BMW 2-Series forum BMW 2 Series (F22) Forum Regional Forums USA - Rockies / Midwest Don't go to Murray BMW of Denver!!!

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      05-29-2014, 09:37 PM   #1
J3
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Don't go to Murray BMW of Denver!!!

This is an email I wrote to the GM and have yet to hear a response. **BTW The sales manager Chris Neira is a complete jerk. He tried to sneak in the extended maintenance plan and so I spent 45 minutes going back and forth because the numbers kept being off. He self-admittedly said he was doing so because the dealership makes $600 profit off the plan and that he knew I would come back in a few years to trade-in the car so he wanted to re-sell the car with the plan. Afterwards, he tried to high pressure close me on EVERYTHING. I told him to back off because I was getting pissed so he apologized. Chris explained he was doing so because he had a $100 bet with a co-worker on how fast he could sell the car. This guy is the epitome of a dirty used car salesman. At this point I am warning others to not purchase or have a vehicle serviced at Murray!!!

Date: Thu, May 22, 2014 at 6:14 PM
Subject: Sales Service Issue from a recent purchase
To: rax.patel@murraymotors.c…

Rax,

I'd like to share the poor experience I've had thus far since purchasing a vehicle from Murray BMW. When I went to pickup the car and sign paperwork, the car was not ready. There was still spots of compound on the car from the detail job so I had to wait until it was finished. Then when I signed paperwork with the finance department, the lady forgot to have me sign the $500 rebate form. Since I had already left, she had to email me the form and then I had to fax it back to her. Another issue is when I went to put the floormats in my car- there were only three of them! I had to come back to the dealership to get a complete set. The final straw was when I went to the DMV last week (5/16) to purchase license plates. I waited two hours only for the woman working there to tell me I need to get an emissions testing. No one from your team cared to explain that this needed to be done! This should have already been done before I took ownership of the vehicle! What happens if the vehicle doesn't pass emissions? I contacted your sales team right after this happened, and nobody has cared to respond with a resolution hence why I am writing you.

I have completely lost my patience thus far with Murray BMW. I especially feel this when I receive mailings and emails from Murray to purchase an extended warranty plan. I am customer of Bodyworks and had $8,000 in repairs from two accidents. Then I purchase a vehicle from Murray and this is the way I'm treated and the type of service I get? It was already bad enough when I felt like I didn't get a fair trade-in. I thought it would be ok because the service would make up for it. I couldn't have been more wrong. Please help me feel differently. I feel as though my business is unappreciated.

Sincerely,
Jon
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      03-07-2015, 04:25 PM   #2
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I totally agree

My wife and I went there two weeks ago to look at a M235i. We were met by an older salesman who, right after introducing himself, asked what my wife and I do for a living. After we said we both work for the State of Colorado (very good manager positions) he said he needed to do something. A few minutes later another, much younger salesman said that he would be helping us from now on.

We looked at the vehicle (it didn't have the options or color I wanted) and after asking some questions about making an order the guy left us in the parking lot saying he had to make some phone calls. We promptly left. Because of their location I think they will only give you the time of day if you live in Cherry Creek.

We are now working with Winslow in Colorado Springs and will be picking up our car next week....huge difference experience.
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      03-13-2015, 10:35 AM   #3
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I've been to Ralph Schomp BMW in jeans, sneakers, t-shirt, and baseball cap. They wouldn't leave me alone when I was only there to look. Goes to show you...
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      03-14-2015, 09:27 AM   #4
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Exactly...both Jobs and Zuckerberg are known to wear jeans and thirst and they could buy any dealership they want. Nowadays, profiling is just bad business.
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      04-08-2015, 07:07 PM   #5
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I took mine in for its 1st servicing @ Murray. They also did something to my sunroof visor to stop it rattling. Other than it being in an inconvenient place (bad traffic) I had no complaints.
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      04-21-2015, 12:04 PM   #6
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not talking so much about service, more along the topic of sales
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      06-29-2015, 03:51 PM   #7
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I just took delviery of my 3rd BMW is 6 years from Murray last week. All good for me. I've had a few bad vibes from Schomp, including hard pressure sales tactics and demeaning other dealers. In the end Schomp could never match enyone else's price. Their pricing model is broken so I won't buy there. Murray was able to trade for a custom build allocation on my M235i convertible when no one else could. Sometimes it just comes down to the SA on the floor when you walk in. I'm sure they all have lots of turnover. Rob LaMotte has helped me every time with no funny business. My opinion only. Your experience may be different.
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      06-29-2015, 05:10 PM   #8
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Quote:
Originally Posted by J3
I've been to Ralph Schomp BMW in jeans, sneakers, t-shirt, and baseball cap. They wouldn't leave me alone when I was only there to look. Goes to show you...
I picked up mine in my pajama pants and a hoodie.... they look at me like they had never seen someone in comfortable clothes...
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