12-09-2018, 03:59 PM | #1 |
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Lost connection to car
Wondering if anyone's come across this issue. The Connected Drive services in my car have stopped working over the last two days. Basically, I have no connection from the car to BMW's servers (RTTI, Weather, or remote services from my smartphone).
I have full nav and my phone's bluetooth works fine so I don't think it's the telematics unit. One thing that was suggested to me was to pull and reseat the connection from the ATM unit to reset it but the data connector doesn't solve it and I can't seem to get the power connector out of its socket. None of my Connected Drive services have expired. I did write to BMW Connected support but good luck getting a response. It's been a few days now so I wouldn't think it's a server down issue. Any thoughts? |
12-09-2018, 06:59 PM | #2 |
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I've gone 8 days w/o weather and other features not working and then all of a sudden, starts working. I just assumed the service was offline.
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'11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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12-09-2018, 07:44 PM | #3 |
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Thanks ... I'm up to five days. I don't care about that stuff too much, but it would be nice for the remote features to work from my phone. I'll give it a couple of more days before reaching out to my SA.
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12-10-2018, 11:59 AM | #4 |
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Drives: M2 Competition
Join Date: May 2018
Location: Switzerland
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Had the same here in Switzerland three days ago. Nothing worked, old data (mileage) etc.
Since yesterday all good again. Guess they had a major issue on their servers...?
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12-10-2018, 03:19 PM | #5 |
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Thanks ... I'll probably just wait it out, but I may have to go into the dealer anyways as my washer fluid pump is working intermittently and will need to be serviced/replaced.
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