[BEM-S4]

Originally Posted by five3three

Did you lease or buy? B/c for those who leased I'd be surprised if it'd be possibly to justify more than the actual amount paid for it during the course of the lease, which would only be just over $330 in most cases versus the $875 full price.

Sure but the residual would come down too, right, by like $500 in the event I care about buying at the end? It's not a ton of money but that's a decent chunk of the extended service / maintenance if I were to decide to keep the car.

[BEM-S4]

And I do realize that $500 is 1% of the price of the car, but fair is fair. I don't mind paying for what I am getting, but want to be getting what I am told I am paying for. Think we're all in that boat.

[five3three]

Originally Posted by BEM-S4

And I do realize that $500 is 1% of the price of the car, but fair is fair. I don't mind paying for what I am getting, but want to be getting what I am told I am paying for. Think we're all in that boat.

Oh no, I agree with you totally and I put in the whole thing as well.

I just think from an argument perspective that since the contract signed guarantees that we, as the lessee, only pay 330 out of the 875, then how can they justify giving us a rebate for the entire amount, when they themselves didn't get that amount from us in the first place.

Yes, without that option, the residual would go down by the remaining 550 or so. My point is that of course it's good to go for the full thing, but as a lessee, it's a harder argument to say give me back the whole thing as a credit to use on accessories for example when I haven't committed to buying out the car.

A few hundred in accessories or as a credit on your BMWFS account would probably be in order if you don't expect to buy it out. You could probably try to push instead of that to rework your sales price without that option so your residual would be lower as well but at the end of the day you'd only realize a $330 savings unless you actually bought out the car in the end.

That's all I'm trying to say. I'm on your side, but just trying to figure out how the argument can be made and what a realistic expectation can be. I doubt they could justify in their books to give out 875 when they aren't guaranteed to bring in 875 since you can always turn in the car if you choose at the end of your lease. For buyers, none of this applies of course.

[BEM-S4]

Yes, totally agreed. I just meant that the $875 should be eliminated in some form or fashion somehow. If they want to rerun my lease great, I'd save $10 a month and the residual by $500 or whatever the math comes out to be. That said if they keep the lease the same and give me a check for $330 by your math to get my payments where they should be, in the even that I do end up buying the car I'd be overpaying by $500.

Now that I think about it, I'd be fine with a $500 credit towards the extended prepaid maintenance since the only way I'd buy the car was if I were to purchase that too. At the end of the day for BMW it's cheaper and it wouldn't matter to me.

You're right though, I am more than happy to get creative with this. $875 in cash to me costs BMW $875. Free floor mats, trunk liner and a few other things to get me $330 now and $500 credit towards maintenance in the event I buy it out costs BMW much less. I am 100% open to different solutions, just know that at the end of the day I want to have the option to buy my car at the end of the lease and assuming that transaction is consummated I should save $875 (plus interest if you want to get technical) compared to what I am currently paying. If I don't buy it out, I should save $330. Totally with you.

[five3three]

I'm actually curious to see what their initial position will be once they start responding to people since I'm sure they just got a flood of emails and complaints.

[BEM-S4]

Hell, floor mats all around for $120, a trunk liner for $80 and tint my windows and I'm happy that the $330 has been satisfied. What could that possibly cost them, $100 in total for the mats and liner, $25 for the window film and someone's time at $15 an hour?

[Chr2004]

Just emailed BMWNA, and have a call into my sales rep at the dealer. I'm not sure what he'll be able to do, but it can't hurt. When you build the car, the HK option is the 12 speaker 360W system. When you go to the entertainment portion of the model highlights, they still have advertised the 600W 16 speaker system.

[kerm1t]

emailed as well. hoping for the best

[five3three]

Originally Posted by Chr2004

Just emailed BMWNA, and have a call into my sales rep at the dealer. I'm not sure what he'll be able to do, but it can't hurt. When you build the car, the HK option is the 12 speaker 360W system. When you go to the entertainment portion of the model highlights, they still have advertised the 600W 16 speaker system.

Yeah, it looks like they hastily made the change today in the configurator but haven't changed it everywhere yet.

[golf4501]

I talked to BMW NA today as well. Explained the situation (on missing speakers not the non programmable EQ and L7), they admitted its a mistake on their part. Said that is all fine and dandy, but I paid for something based on their advertising and got something else.

They transferred me to the remediation dept. Told me they would talk to my dealer, and get back to me in a couple of days. Called my sales guy explained the situation to him, time will tell what they do (if anything).

[note46]

Originally Posted by golf4501

I talked to BMW NA today as well. Explained the situation (on missing speakers not the non programmable EQ and L7), they admitted its a mistake on their part. Said that is all fine and dandy, but I paid for something based on their advertising and got something else.

They transferred me to the remediation dept. Told me they would talk to my dealer, and get back to me in a couple of days. Called my sales guy explained the situation to him, time will tell what they do (if anything).

Let us know how it turns out. Back when I first bought my M Coupe (2000), the door locks were advertised as being heated. But upon inspection, they were not heated. A couple of us got $250 credit for accessories or labor from the dealer but nothing from BMW NA.

[kerm1t]

Originally Posted by golf4501

I talked to BMW NA today as well. Explained the situation (on missing speakers not the non programmable EQ and L7), they admitted its a mistake on their part. Said that is all fine and dandy, but I paid for something based on their advertising and got something else.

They transferred me to the remediation dept. Told me they would talk to my dealer, and get back to me in a couple of days. Called my sales guy explained the situation to him, time will tell what they do (if anything).

same thing happened to me. spoke with bmw NA with same info.

What i would suggest for everyone as per bmwNA. Wait till your car gets here first. If your car is currently in production it's hard to get any sort of answer.

Once you've received it, contact your Dealer first and try to come to some agreement. If they deny Then go forth with bmwNA.

I'm glad someone suggested and posted a picture of what it was before, because that is something you will want to have in handy.

[modeboy]

I'm picking up my car tomorrow and I've let both my dealer and BMW NA know. I've emailed BMW NA requesting a full refund.

JB

[Greenkirby21]

Man this really sucks for you guys

BMW has really been dropping the ball on their game. its sad that a car is in production, and many tiny tidbits are not know until the first owners have to suffer from it!

First was that UNLESS you get tech package, you don't get the performance displays, or the M235i badge they advertise in the digital display.

If you get HK, you get some lower end version then what you expect.

Its march now, and the BMW performance LSD was suppose to be available both at launch, but the dealerships still don't know anything!!

Seriously.. the CLA45 had all their options, packages, and prices like 6 months before the car arrived in shores!

[FunRevn]

I feel for those that are discovering that the Sound upgrade is not what they were hoping for.

I have not heard the HK system in the M235 but for $875 it should have the L7 and EQ. It sucks when you cant get a nice sound system even if you want to pay for it. My 335 has the HK system with L7 and EQ and if it didnt have the EQ it would sound like S!&$. I am considering the M235 but if they dont offer a better system next year I may have to look at something else.

I know it sounds weak (pun intended) that the sound system could be a deal breaker but that and the lack of temp gauge, 19in wheels and potentially an over priced LSD is starting to wear thin. Rant over.

[Gaviin]

Sorry I might have missed this earlier in the thread, but what is L7?

[jrstech]

Originally Posted by Gaviin

Sorry I might have missed this earlier in the thread, but what is L7?

Multichannel surround-sound processing

[jrstech]

Originally Posted by five3three

Oh no, I agree with you totally and I put in the whole thing as well.

I just think from an argument perspective that since the contract signed guarantees that we, as the lessee, only pay 330 out of the 875, then how can they justify giving us a rebate for the entire amount, when they themselves didn't get that amount from us in the first place.

Yes, without that option, the residual would go down by the remaining 550 or so. My point is that of course it's good to go for the full thing, but as a lessee, it's a harder argument to say give me back the whole thing as a credit to use on accessories for example when I haven't committed to buying out the car.

A few hundred in accessories or as a credit on your BMWFS account would probably be in order if you don't expect to buy it out. You could probably try to push instead of that to rework your sales price without that option so your residual would be lower as well but at the end of the day you'd only realize a $330 savings unless you actually bought out the car in the end.

That's all I'm trying to say. I'm on your side, but just trying to figure out how the argument can be made and what a realistic expectation can be. I doubt they could justify in their books to give out 875 when they aren't guaranteed to bring in 875 since you can always turn in the car if you choose at the end of your lease. For buyers, none of this applies of course.

Even though it's a lease some of us may end up having to put in more than $875 to upgrade the system to get something similar to L7.

[five3three]

Originally Posted by jrstech

Even though it's a lease some of us may end up having to put in more than $875 to upgrade the system to get something similar to L7.

Since you are not supposed to modify your car I don't think that's an argument that will hold water to BMW on a lease. I see where you are coming from. But that's implying like they owe you more than you paid just bc you expected more which won't happen anywhere in any business. The non Harmon Kardon option didn't give you those features so they didn't take anything away from you. It was a mistake on their part but they don't owe you what it will cost you to get those features you were expecting if it is more than you actually paid to them.

[Areutalkingtome]

I emailed my CA regarding this issue and got the "sorry about the confusion regarding this..." BS response back. I am following up with BMWNA.

[jrstech]

Everyone with a lease, a fair resolution for those planning on adding M performance parts would be a $875 credit towards those items provided they remain with the car upon termination.

[tccox]

Just looked at the window sticker for my 2012 128. The HK was a 12 speaker, 360 watt system and the price was $875. So two years later same system ,almost , no price increase. And I love the system in my 128. So, I do think BMW owes us a wee something I do think it was a honest mistake. We're still getting a upgraded system over stock.