07-31-2014, 12:59 PM | #1 |
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Calling all march buyers with premium package
If you bought your car in March and have the premium package, did you submit a ticket regarding the advertised, but non-existent hands-free trunk opening feature?
If not, why not? If so, what was your response? I'm looking for ticket numbers to refer to in other folks' cases, so if you can PM me your response and tickets or post here, I'd appreciate it. |
07-31-2014, 01:47 PM | #3 |
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and this is what they said a while ago.
"Thank you for writing to BMW of North America, LLC regarding the BMW M235i. We appreciate your patience while we researched your inquiry. Hands-free trunk opening is not an available feature on the BMW 2 Series. We apologize for any disappointment this may cause. The BMW Customer Relations and Services Department is available Monday through Friday from 9:00 a.m. to 9:00 p.m., ET. You can reach us at 1-800-831-1117. Sincerely, Emily Lane Customer Relations and Services Representative " |
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07-31-2014, 02:34 PM | #4 |
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I got told by BMW "Our website is subject to change and we have a disclaimer that not all advertised features may exist on your vehicle. You need to confirm before you buy the vehicle. And though you did confirm with your dealer that it existed, you should have taken it further." I asked, take it further how, and my rep said "I don't have an answer, sir, I'm sorry.
So, in the future, if you want a feature, be sure and triple-check that it exists. In my case, the website and the sales rep told me it existed, but it didn't, so the message from BMW here is don't trust their website or their dealers, trust yourself only. Make sure your engine and brakes exist next time you buy a BMW. I love my car, but that kind of response from a Luxury brand is incredibly offputting. Anyone else get a different response? I know Jawal that posted in another thread stated he got a different response. |
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07-31-2014, 06:53 PM | #5 |
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I saw in another thread someone claimed they got a credit for this.
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07-31-2014, 07:19 PM | #6 |
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I ordered in February when it was still listed however I didn't complain about that feature.
I got the $350 back for the HK and to me that was plenty enough. I don't really care about a hands free trunk opener on a coupe. If it were an X5 where you are constantly hauling stuff, I would understand. For a coupe though, it isn't something I care for one way or another. I figured one complaint at a time was enough for me. BMWNA authorized a repair for me after I contacted them that was going to cost me over 1k that was normally not covered under warranty on my 335i just before I bought the M235i so that was extremely generous. My feeling is that I will likely need them again in the future so I don't want to be that customer that's always complaining just to get free stuff and therefore will pick and choose my battles. |
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08-01-2014, 08:01 AM | #7 |
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Yeah I actually told them I don't care about a check, I care about their response, which so far has been the worst I would have expected. Putting a bad taste in my mouth with this brand.
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08-01-2014, 07:05 PM | #9 |
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BMW won't do anything about it. Someone contacted them before. Not like they can recall all the cars and install hands free trunk and they sure won't give you a refund on prem package.
ps. hence, they offered $1000 option incentive on May 1st |
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08-02-2014, 05:28 AM | #10 | |
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Quote:
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08-05-2014, 02:14 PM | #12 | |
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Who did you call? BMW NA Customer Relations, the genius hotline, your dealer? BMW NA has told me they don't see that anyone has received a credit for this, despite various people around the internet saying they got one. |
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08-05-2014, 02:25 PM | #13 |
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Called Customer Relations .. they told me the same thing. They were very nice about it. But I didn't relent, I was very nice about it. I said, this along with the HK Sound issue (already got a $350 CHECK for that from that). When I said, what else am I gonna find, they asked what was I looking for . I said, I'd be happy with a accessories credit or something. Not just trying to get money out of them. Which is true. They sent me to Customer Resolutions, got a call back in 4 days telling me they had issued a credit to the local dealer for me to use.
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08-05-2014, 05:23 PM | #14 |
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A couple of people have asked me about my experience...I ordered my M235i in March and was expecting to get the better HK system and the hands-free trunk opener with Comfort Access. I received $350 for the HK issue (which was applied as a credit on the car, which I had not yet paid for in full at the time) and $500 (which was issued to the dealer and then sent to me as a check) for the lack of hands-free.
I worked directly with BMW Customer relations through their toll-free number. I hope this helps for anyone in a similar position. |
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08-06-2014, 12:14 AM | #16 |
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08-28-2014, 09:06 AM | #18 |
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I got money back for the H&K issue with the discrepancy with the web site but with this I also asked the guy helping me out and they wanted to send out a BMW rep to see if my car really didn't have the feature, to which i replied I have no time for this I don't understand why you need to come check if my car has a feature that isn't an offered feature. It was stupid and I would have had to remove my mods before they came to see it which honestly is more trouble than its worth.
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