[atlas]

Subbed

[SflBimmer8484]

Originally Posted by kianf22

Thanks I will. I hope it's clear that I am in no way trying to sit here and bash AA. My car sounds killer and I love it and have gotten many compliments on how my car sounds with this downpipe and my exhuast system. Just posting my issue up trying to see if it's normal. Saw that it wasn't, looking into seeing what's wrong. Will update on my experience Mike has been really responsive and helpful with the issues I've been having, just trying to contact AA now. Ive been wanting to do some more mods but have been in limbo because I'm trying to get this resolved first. grrr

Kian,

Not sure why you are having such a hard time contacting us we are open 9-6 eastern time zone and have 3 people ready to pick up the phone. Either way the only thing I can think of is maybe you have an 02 delete turned on as part of your tune which is why you see the code when you scan but not on your dash.

We have 100's of these downpipes running around problem free but if there is an issue with the downpipe which you state there is we will gladly replace it for you.

Please give me call so I can get your shipping info needed for an exchange.

Andrew - Phone: 305-233-9300 ext 227 Email afish@activeautowerke.com

[kianf22]

Originally Posted by Andrew@ActiveAutowerke

Kian,

Not sure why you are having such a hard time contacting us we are open 9-6 eastern time zone and have 3 people ready to pick up the phone. Either way the only thing I can think of is maybe you have an 02 delete turned on as part of your tune which is why you see the code when you scan but not on your dash.

We have 100's of these downpipes running around problem free but if there is an issue with the downpipe which you state there is we will gladly replace it for you.

Please give me call so I can get your shipping info needed for an exchange.

Andrew - Phone: 305-233-9300 ext 227 Email afish@activeautowerke.com

Hello. Yes I am realizing now it was eastern time and I'm pacific. That being said I did call in your hours on tuesday and did not get a response. Called a few times after while you were closed because of the confusion with the time zone. I also left my email and message for support on your website twice now and have not gotten a response.

I am not running any tune or anything that would suppress the code and have made that clear so I'm not sure what you're saying.

Let me recap in case you didn't read through the whole thread. My M240i is throwing code 180001 in DME when reading with code reader. I have your catted downpipe which should not be throwing a code at all! I think you are confused and think I have a catless one and am tuned to suppress the code when that is not the case. Catted downpipe. Stock Tune. I have cleared the code over and over and it comes back. The install is fine. No CEL light on the dash is on. Smell has steadily increased since installing earlier this year. Probably don't even have 1,000 miles on the cat. Leading me to suspect CAT failure/something wrong with the downpipe. I will try calling again tomorrow during office hours to see what we can do. Thanks for your response.

In regard to an exchange.. i'm not sure about that. Last time I looked on your site I saw that it was back ordered? If there's something wrong with the cat then I think I would like to send it back and be refunded and see what you guys think the cause of the failure was before I have you send me another one. I'm already out $300 installing and taking it off and will have to spend another 150 putting the new one back on. Wasn't supposed to have any of these problems.

[kianf22]

Update for those holding off on their purchase due to my situation: Just got off the phone with Andrew at AA. He's been really helpful. They are offering to send me a new one and have a shop relatively close by that I can drive to to have the faulty cat removed and swapped with a new one without having to pay for removal and install prices again so that made me happy (saves $300) He assured me that this is a very rare failure and they have had many different cars running the dp without issue. Andrew said they would send it out soon and update me when it gets to the shop so I'll keep the thread updated as well.

He also mentioned that they would send the cat back to the cat manufacturer to try to find out what happened and why it failed so I'll let you guys know if I get any news on that as well.

[mike@x-ph.com]

Originally Posted by kianf22

Update for those holding off on their purchase due to my situation: Just got off the phone with Andrew at AA. He's been really helpful. They are offering to send me a new one and have a shop relatively close by that I can drive to to have the faulty cat removed and swapped with a new one without having to pay for removal and install prices again so that made me happy (saves $300) He assured me that this is a very rare failure and they have had many different cars running the dp without issue. Andrew said they would send it out soon and update me when it gets to the shop so I'll keep the thread updated as well.

He also mentioned that they would send the cat back to the cat manufacturer to try to find out what happened and why it failed so I'll let you guys know if I get any news on that as well.

[kianf22]

Update: In my opinion the smell has increased even more and is noticeable at all times, even when car is warm. It's pretty obnoxious. The CEL has also come on. Not that that changes much, still waiting on the replacement to come but just noting. But I guess this also means no need to worry about having codes without the light being on as I got it eventually.

I'm not sure if the cat has failed further, and is why I have more smell and the CEL is on now, or if the CEL would have been delayed either way because I have driven < 1,000 since installing the downpipe.

[F30B58]

Originally Posted by kianf22

Update: In my opinion the smell has increased even more and is noticeable at all times, even when car is warm. It's pretty obnoxious. The CEL has also come on. Not that that changes much, still waiting on the replacement to come but just noting. But I guess this also means no need to worry about having codes without the light being on as I got it eventually.

I'm not sure if the cat has failed further, and is why I have more smell and the CEL is on now, or if the CEL would have been delayed either way because I have driven < 1,000 since installing the downpipe.

Hey Kian! Any new updates??

[4Hockey4]

I would never buy an item, or not buy an item for one persons issue. (ie I have a friend that had a lemon Honda, I'll keep buying all day long lol)

I've had my AA Catted downpipe for almost a year. Flawless. I rec to everyone. They were also great to answer questions prior to buying and answered phone all 3 times I called. Never a CEL/Code.

2 friends have installed and love theirs.

[cooolone2]

Almost a month and no update!

Just interesting to meet the paradigm that most people come to the internet to complain, but rarely do they follow up or come online to relate positive experiences.

Disclaimer is my post really isn't directed at the content above, only on the facts of which I've posted. That said, it would be good to know how this has been resolved, if at all, with satisfaction or not. Because it appears the vendor is going above and beyond, ice never known one to set up and local shop to provide installation support for their product at their cost. Just sayin... So I hope it has all worked out, mainly because the AA DP is on my list

[mike@x-ph.com]

Im reaching out to Active directly for an update

[mike@x-ph.com]

Originally Posted by 4Hockey4

I would never buy an item, or not buy an item for one persons issue. (ie I have a friend that had a lemon Honda, I'll keep buying all day long lol)

I've had my AA Catted downpipe for almost a year. Flawless. I rec to everyone. They were also great to answer questions prior to buying and answered phone all 3 times I called. Never a CEL/Code.

2 friends have installed and love theirs.

[mike@x-ph.com]

Originally Posted by cooolone2

Almost a month and no update!

Just interesting to meet the paradigm that most people come to the internet to complain, but rarely do they follow up or come online to relate positive experiences.

Disclaimer is my post really isn't directed at the content above, only on the facts of which I've posted. That said, it would be good to know how this has been resolved, if at all, with satisfaction or not. Because it appears the vendor is going above and beyond, ice never known one to set up and local shop to provide installation support for their product at their cost. Just sayin... So I hope it has all worked out, mainly because the AA DP is on my list

I spoke to Active Autowerke, they sent out a new downpipe. It was installed at an active dealer, from what i understood Active Autowerke covered the install cost as well

[kianf22]

Hello. Sorry for no update. I ended up waiting a few days to double check for leaks before giving them the go ahead to ship the new downpipe. They sent it out to a local shop and are covering the install costs. I did miss a few calls from him so there was a little bit of delay added on my end. I will have an appt with the shop soon. Andrew at Active has been very helpful throughout everything.

[cooolone2]

Way above and beyond any experience I've had with any aftermarket company in any of the cars I've modded over my time and experience! So I hope it all works out for you, and a big +++ for AA!

[mike@x-ph.com]

Originally Posted by kianf22

Hello. Sorry for no update. I ended up waiting a few days to double check for leaks before giving them the go ahead to ship the new downpipe. They sent it out to a local shop and are covering the install costs. I did miss a few calls from him so there was a little bit of delay added on my end. I will have an appt with the shop soon. Andrew at Active has been very helpful throughout everything.

+1 for Andrew and Active

[lixiang7349]

Would you be able to pass emissions test with this new downpipe? When are you supposed to renew registration?

[mike@x-ph.com]

Originally Posted by lixiang7349

Would you be able to pass emissions test with this new downpipe? When are you supposed to renew registration?

Each state is different, i recommend checking locally

[kianf22]

I did end up getting the new downpipe in. Have been driving on it for a bit and haven't had any issues with smell or codes! Hope it stays that way, and I think it will as there are so many people who haven't had any issues. I have replied to a few people in this thread and some who privately messaged me about the issue I had and I will say again what I said to them: The original DP was purchased from XPH and Mike was really helpful in the ordering process and getting me in touch with Active when I had the code. Andrew at Active was also extremely helpful in talking to me on the phone and sending out a new downpipe and covering the cost to switch it out a shop relatively close by. If you're thinking about going for the downpipe, just do it!

[mike@x-ph.com]

Originally Posted by kianf22

I did end up getting the new downpipe in. Have been driving on it for a bit and haven't had any issues with smell or codes! Hope it stays that way, and I think it will as there are so many people who haven't had any issues. I have replied to a few people in this thread and some who privately messaged me about the issue I had and I will say again what I said to them: The original DP was purchased from XPH and Mike was really helpful in the ordering process and getting me in touch with Active when I had the code. Andrew at Active was also extremely helpful in talking to me on the phone and sending out a new downpipe and covering the cost to switch it out a shop relatively close by. If you're thinking about going for the downpipe, just do it!

[e46dreammachine]

Good to hear you're back in business kian. I'm still loving my AA dp, probably one of the best out there.

[ZHP to B58]

Ordered mine on the 13th, still awaiting shipment. Had hoped to receive it by this Friday so I could throw it on along with the turbo blanket while it's on the hoist but we'll see...

[mike@x-ph.com]

Originally Posted by ZHP to B58

Ordered mine on the 13th, still awaiting shipment. Had hoped to receive it by this Friday so I could throw it on along with the turbo blanket while it's on the hoist but we'll see...

The current wait time after Black Friday is 5-10 business days, they are still working on hundreds of last month's orders (the custom-built ones like the equal length midpipes for the S55)