Rate this PPF job?

jimmyf90 · 12-18-2022, 08:34 PM

BMW F90 M5C LCI - Xpel Stealth PPF - poor quality? What should I do?

https://imgur.io/a/ESBP5Po

View post on imgur.com

This was a $7,000 job on a brand new 2023 BMW F90 M5C LCI

A few panels have debris under the film, they managed to slit the seal on both head lights that are $3,500 each, and several others have bubbles.

It’s now been 3 weeks — part of me is hesitant to even go back there if it’s as bad as I think it is…

TLDR; it’s my first time getting PPF on car unsure of the quality and how to move forward from here

evoi19 · 12-18-2022, 08:46 PM

Looks like a sh!t job to me. Definitely take it back and have them redo or fix the issues. Curious how long they let it cure or when you picked up the car from when they said it was done.

Also the headlight issue, they should be taking care of if they damaged it.

Tyga11 · 12-18-2022, 09:12 PM

I’m not going to sugar coat this. That’s the worst job I’ve seen.

Have you disputed the charge and hired an attorney?

MichaelB1969 · 12-18-2022, 09:22 PM

Wow, that's bad. I hear you about not wanting to go back.

Rafichicago · 12-19-2022, 09:07 AM

Quote:

Originally Posted by Tyga11

I’m not going to sugar coat this. That’s the worst job I’ve seen.

Have you disputed the charge and hired an attorney?

Have you ever Fries to dośpiewa charge for service? Its major PITA.
Few years ago I had over $10K engine job screwed up by the shop. Tried to dispute charge with credit card. It was Master Card from Citi. They had stubbornly insisted that the charge is not possible to dispute unless I return items to the merchant… now try to return parts that were used for engine rebuild.

Froz3n_M · 12-19-2022, 09:24 AM

If there're not willing to cooperate with you or do the right thing, the worst thing you can do to them is social media. Bad review, with pictures, spread the word and throw it out there what crap job they've done. That impacts future business and with the markets competition, its a blow to the company. At the very least, others won't have to go through a bad experience thanks to your review and evidence.

gs1403 · 12-19-2022, 09:26 AM

That's pretty bad. I wouldn't take it back there - they clearly don't have the skillset needed to do it properly.

'Cane · 12-19-2022, 09:30 AM

0.5/10

jimmyf90 · 12-19-2022, 09:40 AM

Quote:

Originally Posted by gs1403

That's pretty bad. I wouldn't take it back there - they clearly don't have the skillset needed to do it properly.

Is it mainly the door handles or the other areas as well? The guy told me “door handles are tough”

tac3331 · 12-19-2022, 09:43 AM

Looks like the same people from ceramic pro that did a hack job on my car. Ended up having to file a demand letter, waiting on response.

https://photos.app.goo.gl/565JMuJEQzuJADRK7

edofloat · 12-19-2022, 07:54 PM

Quote:

Originally Posted by 'Cane

0.5/10

Agreed.

Info@mad-us.com · 12-19-2022, 09:21 PM

Ouch! Definitely go back

jimmyf90 · 12-20-2022, 11:12 AM

I went back they said they’ll re do the whole car. That said IDK how I feel about taking my car back and having them redo it especially since removal puts the paint at risk.

Froz3n_M · 12-20-2022, 11:32 AM

Quote:

Originally Posted by tac3331

Looks like the same people from ceramic pro that did a hack job on my car. Ended up having to file a demand letter, waiting on response.

https://photos.app.goo.gl/565JMuJEQzuJADRK7

Oh my goodness, thats quite the cringe job... I am sorry you went through that, but did it ever get resolved?

tac3331 · 12-20-2022, 03:02 PM

Quote:

Originally Posted by Froz3n_M

Oh my goodness, thats quite the cringe job... I am sorry you went through that, but did it ever get resolved?

Filed a demand letter last week. They offered me 4k settlement after everything so had to go legal route.

evoi19 · 12-20-2022, 03:48 PM

Quote:

Originally Posted by tac3331

Filed a demand letter last week. They offered me 4k settlement after everything so had to go legal route.

So you’re out 3k? I don’t think they need to redo the whole car but only the panels that are damaged. Maybe check other shops and see what they quote you for repair. I would really want to go back there.

Limegrntaln · 12-20-2022, 03:49 PM

Not the worst I've seen, but its very bad. This is classic cookie cutter PPF. Nothing custom going on there. NorCalAthlete has some interesting pictures of a PPF job.

jimmyf90 · 12-20-2022, 08:08 PM

Quote:

Originally Posted by Limegrntaln

Not the worst I've seen, but its very bad. This is classic cookie cutter PPF. Nothing custom going on there. NorCalAthlete has some interesting pictures of a PPF job.

What’s an appropriate resolution for a $7,000 job?

Limegrntaln · 12-20-2022, 08:27 PM

Quote:

Originally Posted by jimmyf90

What’s an appropriate resolution for a $7,000 job?

What’s an appropriate resolution for a $7,000 job?
For that kind of money, the only way to really do it correctly, is to remove as much as you can and tuck the wrap under, to where there are no seams. Remove the door handles, remove the wing. Remove the roof rails and windshield trim, on the pillars.

jimmyf90 · 12-20-2022, 08:29 PM

Quote:

Originally Posted by Limegrntaln

What’s an appropriate resolution for a $7,000 job?
For that kind of money, the only way to really do it correctly, is to remove as much as you can and tuck the wrap under, to where there are no seams. Remove the door handles, remove the wing. Remove the roof rails and windshield trim, on the pillars.

Is it reasonable to tell them I appreciate their offer to re do the entire car but I’m not comfortable with them touching it again and want a refund so I can pay to have it removed and completely replaced at a qualified shop?

Fins1972 · 12-20-2022, 08:43 PM

That is a complete fail -- not even a point for effort. They need to make this right by (1) redoing the entire car (removal of the film is not a problem at all -- if done correctly!) BY SOMEONE OTHER THAN THE ORIGINAL INSTALLER THAT WAS LEARNING ON YOUR CAR; OR (2) a complete refund, which includes compensation for all damaged parts as well (and they can keep the damaged parts). I would do a chargeback pending a resolution or the eventual filing of a lawsuit. I truly feel bad for you; something like this diminishes your "new care happiness period" (sadly, non-compensable).

Limegrntaln · 12-20-2022, 08:51 PM

Quote:

Originally Posted by jimmyf90

Is it reasonable to tell them I appreciate their offer to re do the entire car but I’m not comfortable with them touching it again and want a refund so I can pay to have it removed and completely replaced at a qualified shop?

Is a complete refund and removal, an option?

12-18-2022, 08:34 PM	#1
jimmyf90 Private First Class 116 Rep 131 Posts Drives: BMW M5 Join Date: Nov 2022 Location: Chicago iTrader: (0) Garage List 2023 BMW M5C [0.00]	Rate this PPF job? BMW F90 M5C LCI - Xpel Stealth PPF - poor quality? What should I do? https://imgur.io/a/ESBP5Po View post on imgur.com View post on imgur.com This was a $7,000 job on a brand new 2023 BMW F90 M5C LCI A few panels have debris under the film, they managed to slit the seal on both head lights that are $3,500 each, and several others have bubbles. It’s now been 3 weeks — part of me is hesitant to even go back there if it’s as bad as I think it is… TLDR; it’s my first time getting PPF on car unsure of the quality and how to move forward from here
	Appreciate 0 Tweet Quote

12-18-2022, 08:46 PM	#2
evoi19 Lieutenant General 1524 Rep 17,385 Posts Drives: 2022 G80C Join Date: Dec 2006 Location: Bay Area iTrader: (18)	Looks like a sh!t job to me. Definitely take it back and have them redo or fix the issues. Curious how long they let it cure or when you picked up the car from when they said it was done. Also the headlight issue, they should be taking care of if they damaged it.
	Appreciate 3 Limegrntaln13452.50 WolfGTI716.00 viperx100626.50 Quote

12-18-2022, 09:12 PM	#3
Tyga11 Lieutenant Colonel 3236 Rep 1,606 Posts Drives: M4 Comp Join Date: Jul 2019 Location: Arizona iTrader: (0)	I’m not going to sugar coat this. That’s the worst job I’ve seen. Have you disputed the charge and hired an attorney?
	Appreciate 1 Limegrntaln13452.50 Quote

12-18-2022, 09:22 PM	#4
MichaelB1969 Captain 1040 Rep 610 Posts Drives: 2023 G80 Base SSG/Fiona Join Date: Dec 2022 Location: San Francisco iTrader: (0)	Wow, that's bad. I hear you about not wanting to go back.
	Appreciate 0 Quote

12-19-2022, 09:24 AM	#6
Froz3n_M Lieutenant 400 Rep 501 Posts Drives: 2022 M3 Comp xDrive Join Date: Sep 2021 Location: South, FL iTrader: (0)	If there're not willing to cooperate with you or do the right thing, the worst thing you can do to them is social media. Bad review, with pictures, spread the word and throw it out there what crap job they've done. That impacts future business and with the markets competition, its a blow to the company. At the very least, others won't have to go through a bad experience thanks to your review and evidence.
	Appreciate 0 Quote

12-19-2022, 09:26 AM	#7
gs1403 Captain 1392 Rep 773 Posts Drives: 2020 F82 6MT Join Date: May 2019 Location: NY iTrader: (0)	That's pretty bad. I wouldn't take it back there - they clearly don't have the skillset needed to do it properly. __________________ 2023 G82 M4 Competition / Dravit Grey Ind. / Silverstone/Black Full Merino / Carbon Fiber trim / Bi-color 826M / Executive / M Carbon Ceramic Brakes / Icon Adaptive LED Headlights / M Shadowline Lights / M Carbon Exterior
	Appreciate 0 Quote

12-19-2022, 09:30 AM	#8
'Cane Major General 8512 Rep 5,372 Posts Drives: 2022 Aventurin/SS G82 xDrive Join Date: Feb 2007 Location: South Florida iTrader: (0) Garage List 2022 M4 Comp AWD [8.00]	0.5/10
	Appreciate 1 Limegrntaln13452.50 Quote

12-19-2022, 09:43 AM	#10
tac3331 Second Lieutenant 90 Rep 259 Posts Drives: 2022 M3cx Join Date: Jan 2022 Location: Houston, TX iTrader: (0)	Looks like the same people from ceramic pro that did a hack job on my car. Ended up having to file a demand letter, waiting on response. https://photos.app.goo.gl/565JMuJEQzuJADRK7
	Appreciate 0 Quote

12-19-2022, 09:21 PM	#12
Info@mad-us.com Brigadier General 1917 Rep 4,913 Posts Drives: bmw Join Date: Mar 2021 Location: Mad-us.com iTrader: (0)	Ouch! Definitely go back __________________ - Click Here Performance Parts For Your Bmw At Crazy Low Prices! Email: info@mad-us.com
	Appreciate 0 Quote

12-20-2022, 11:12 AM	#13
jimmyf90 Private First Class 116 Rep 131 Posts Drives: BMW M5 Join Date: Nov 2022 Location: Chicago iTrader: (0) Garage List 2023 BMW M5C [0.00]	I went back they said they’ll re do the whole car. That said IDK how I feel about taking my car back and having them redo it especially since removal puts the paint at risk.
	Appreciate 1 Limegrntaln13452.50 Quote

12-20-2022, 03:49 PM	#17
Limegrntaln Major General 13453 Rep 6,957 Posts Drives: 2022 DG/BLk xDrive M4C Wk 34 Join Date: Mar 2008 Location: Sacramento Area iTrader: (3) Garage List 2022 G82 M4 Competi ... [9.23]	Not the worst I've seen, but its very bad. This is classic cookie cutter PPF. Nothing custom going on there. NorCalAthlete has some interesting pictures of a PPF job. __________________ 2022 DravitGrau /Black Full Merino M4 Competition M xDrive / Production Week 34/ Delivered 10/19/21/ IG: dravit_m4_comp YT: G Dubyou
	Appreciate 0 Quote

12-20-2022, 08:43 PM	#21
Fins1972 Private 82 Rep 59 Posts Drives: BMW X5 BMW M3 Join Date: Jun 2019 Location: Atlanta GA iTrader: (0)	That is a complete fail -- not even a point for effort. They need to make this right by (1) redoing the entire car (removal of the film is not a problem at all -- if done correctly!) BY SOMEONE OTHER THAN THE ORIGINAL INSTALLER THAT WAS LEARNING ON YOUR CAR; OR (2) a complete refund, which includes compensation for all damaged parts as well (and they can keep the damaged parts). I would do a chargeback pending a resolution or the eventual filing of a lawsuit. I truly feel bad for you; something like this diminishes your "new care happiness period" (sadly, non-compensable).
	Appreciate 0 Quote