05-17-2019, 03:27 PM | #23 | |
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I've only used two leather cleaning products, and they both work very well. First is Chemical Guys, second is Autoglym, both top notch brands. Simply soak a microfibre with the juice, soak the wheel down and let sit for a couple of mins, then wipe dry with a clean microfiber. To get the OE "matte" look, use another microfibre and scrub hard. This has never let me down, and my wheel/seats/trim look as good as new, still.
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05-17-2019, 04:02 PM | #24 |
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Impossible in my case, car is garaged 23 hours a day since I’m retired. Some days not driven at all.
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05-17-2019, 04:04 PM | #25 | |
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The forest was shrinking, but the Trees kept voting for the Axe, for the Axe was clever and convinced the Trees that because his handle was made of wood, he was one of them.
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05-17-2019, 06:36 PM | #26 | |
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I have repeatedly cleaned my wheels over the last 15 years, never had this happen honestly.
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05-17-2019, 06:55 PM | #27 |
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Not that it will help OP but it might be interesting to check with the leather guys I linked to see what to put on a brand new wheel - to help others prevent this from happening to them.
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05-17-2019, 07:04 PM | #28 |
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After looking at the price of an OEM replacement wheel, I have to agree.
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05-18-2019, 03:21 PM | #29 |
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Jet,
I've got nothing here, so I am just posting to empathize. I follow the same practices as you and have never seen this happen on any BMW or Audi I have had with a leather wrapped wheel. Bummer. I am going to take BEM's advice for the leather repair since I have a small area on the drivers seat that looks like someone cleaned it with Poochie's buddies rubbing alcohol...oh well The bane of buying 2nd hand...
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05-19-2019, 04:06 AM | #30 |
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Ok, now I'm getting worried:
Steering wheel faded https://f30.bimmerpost.com/forums/sh....php?t=1170047 |
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05-19-2019, 11:28 AM | #31 | |
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I'll definitely keep you guys in the loop as I deal with BMW on this.
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05-19-2019, 11:49 AM | #32 | ||
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I believe that'll put you in a better position than they possible blaming it on user error. Good luck! |
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05-19-2019, 03:05 PM | #33 | |
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The forest was shrinking, but the Trees kept voting for the Axe, for the Axe was clever and convinced the Trees that because his handle was made of wood, he was one of them.
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05-19-2019, 03:16 PM | #34 | ||
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Like I mention before, there is 50/50 chance they'll cover it. The only reason you'll get some resistance is it looks self-inflicted (I know, it's not) and the dealer might not want to take the chance and replace it, in case the claim gets audited by BMW they get a chargeback for the replacement. So it's not a matter if it would be covered or not (it is), it's is if the dealer is willing to roll the dice on your behalf for this ambiguous issue. Sucks but welcome to the world of warranty claims. |
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05-20-2019, 09:15 AM | #35 |
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Update
My service adviser responded this morning and indicated that BMW won't cover it as they view it as wear and tear. I can't say I'm surprised, but I don't agree at all, so to BMW NA I go to plead my case.
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05-20-2019, 09:58 AM | #36 |
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Jet, Good Luck with BMWNA. We are all rooting for you on this one... Unicorn
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05-20-2019, 12:23 PM | #37 | |
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It's eBay time for a newish M2 or M4 wheel, some in good condition goes for under $300. Best of luck. |
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05-20-2019, 01:24 PM | #38 |
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Why does the dealership get the final say on BMW's product and not the other way around?
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05-20-2019, 01:30 PM | #39 | |
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I'm not even trying to discourage you but I fought the battle of BMW NA VS a dealer before and the results were fruitless. When I went ghetto and cursed them out; BMW NA rep slipped up and explain that they just 'mediation powers,' that's all.. Waste of my time.. |
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05-20-2019, 01:55 PM | #40 | ||
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05-20-2019, 02:15 PM | #41 | |||
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My rep even suggested I roll the dice at another dealer, maybe they might fix my issue without resistance. But he could not force anyone to approve anything. Now, if you get someone in the higher-ups that assures the dealer they will get reimburse from the work, they will be happy to oblige without any risk. But it very hard to move up the food chain on an ambiguous issue like this. |
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05-20-2019, 03:08 PM | #42 | |
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I've dealt with BMW NA a couple of times in the last 15 years. Once was with the OBC on my e36 M3, there was an extended warranty on the computer due to pixels going out. Dealer tried to just goodwill the labor (1 hour), and charge me for the part ($680). BMW NA got involved and made sure it was remedied, as the part is faulty there fore warrantied. My GF also had a problem with her 135, where she got it CPO, but it was across the country, we drove it back out west. Well she took it in complaining of some windnoise sometime later, and they said the windshield is not OEM, and the seals weren't correct. Took some back and forth and BMW of NA was getting involved, finally BMW dealer she bought it from agreed to pay for OEM windshield to be installed, at a dealer in San Diego, and they would cover it. They can definitely help, because if they authorize warranty work, BMW dealer will comply.
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05-20-2019, 03:39 PM | #43 | ||
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It's 100% different when the dealer makes the request the goodwill from BMW NA than when the consumer does, from the anecdotal claims you made. The end-user has very little pull when they call to bitch about a problem. I bet you anything that they're not going to help if they dealer already said no. Now If they dealer appeals on his behalf, that's way different and would reach the powers that can actually help. Which they won't, since they already denied to. They can submit a claim to cover the steering wheel under the warranty if they choose to, it's a typical process for them, the issue is the questionable damage has them worried that they might get some pushback if they do. So to err on the side of safety, they rather just blame it on "wear and tear" to pacify the consumer and not risk it. |
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05-20-2019, 03:41 PM | #44 |
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If you google "BMW steering wheel finish rubbing off" it'll kick back 598,000 hits with everyone, from new M3 owners to i3 owners, complaining about the same thing.
If BMW were to admit that it is a manufacturing problem and covers the defect, they'd be in for a significant financial hit. https://www.google.com/search?rlz=1C...67.8SJOH411O64
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