04-29-2020, 08:57 PM | #1 |
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Dinan could use some help
I really liked the Dinan intake, even though it's one of the highest priced options out there. I originally looked and it was backordered until May 11. I ended up checking back a couple weeks later and they moved the estimated date to April 29. I figured they were ahead of schedule, I can wait a couple of weeks. Today (April 29), the site magically pushed the estimated date back and entire month (May 29).
In fairness, I acknowledged they would charge me when ordering and the product was backordered. However, moving up the estimated date, only to wait until the actual date and kick it back an entire month seems a little shady to me. It's as if they wanted to give prospective buyers some hope so they could take their money. Then, at the last second they move the goal posts. Estimated is estimated..........but the timing and lack of communication still points to major opportunities within the Dinan ranks. They really could use some help with customer service and their processes. Let's hope they don't decide to move the estimated date to June 29 on May 29. |
04-29-2020, 09:22 PM | #2 | |
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04-29-2020, 11:40 PM | #5 | |
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04-30-2020, 05:36 PM | #6 |
but no flokka
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I picked up an intake used and love the shit out of the thing. Looks awesome, adds some turbo noise. probably a little power?
Got for less than half price too. |
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04-30-2020, 06:49 PM | #7 | |
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Note that the average CAI is about looks, noise, and...not a whole lot else. Mind you, hard data to the contrary is always appreciated.
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TC Kline Coilovers; H&R Front Bar; Wavetrac; Al Subframe Bushings; 18X9/9½ ARC-8s; 255/35-18 PS4S (4); Dinan Elite V2 & CAI; MPerf Orange BBK; Schroth Quick Fit Pro; Full PPF |
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04-30-2020, 07:21 PM | #8 |
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They still make quality products for sure. I'm just frustrated that their communication has fallen down completely and the date shifting game is not professional. I'm willing to assume responsibility that my card was being charged when placing the order; Many places do this when the product ships. But, to move the expected date up and wait until the date it's supposed to ship and push it back an entire month is a bit sketchy. At the very least, Dinan should be emailing those who have paid $600+ dollars to let them know about the change........a little bit in advance would be nice too. I realize they're now part of Holley or whatever big conglomerate is their parent company now. But if you're going to charge top dollar and hinge your reputation on your service and warranty, you need to execute a little better. Just my opinion.
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05-01-2020, 08:51 AM | #10 | ||
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In regards to the change date. The vendor for one of the couplers for that intake sent the wrong part hence the sudden change in ETA. Didnt realize it was wrong until it came in. The correct part is due in mid month. The system however automatically adds 2 weeks for "kitting" and the like into what it sees in the ERP system, hence the even longer date. You should see the intake a fair amount before that date if the vendor ETA for the correct part is accurate. For communication and processes... they definitely could use some work. I couldn't agree with you more actually. Its a completely different dynamic then it was even 3 years ago. All I can say is what we CAN control internally we are doing our best with. Especially during these times with a reduced staff. However, some things are simply out of our hands-- specifically on the sales and ordering sides as that has been rolled up into a streamlined datacenter that serves all the brands. That's not to say we arent being a squeaky wheel to get some stuff changed for a better customer experience, because we are, but it's a process. |
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05-01-2020, 10:28 AM | #11 | |
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If nothing else, please stay active on here as much as you can. I think it helps smooth out the rocky road for Dinan and people appreciate the insight and follow-up. |
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05-01-2020, 10:52 AM | #13 | |
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I'm always monitoring the forums as best I can even if I am not responding. The last month or so has been difficult however to do much more then browse with less folks working but the same amount of work to do. The slack needs to be taken up somewhere. Priorities and all that. =) |
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05-01-2020, 10:57 AM | #14 |
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There are a few things sourced internationally (raw materials mainly) but as far as finished goods goes its mostly domestic (carbon being the main exception). It's hard to be completely domestic and be competitive. Thats just the world we live in.
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05-01-2020, 02:47 PM | #15 | |
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05-08-2020, 02:20 PM | #16 | |
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I happen to be one of them..who went from praising your brand in the stage 2 thread..to basically documenting what has been a customer service nightmare. Im at a month now, waiting for a reimbursement check on a diagnosis and install for a dinan stage 1 v2 tuner. the customer service process (including the numerous issues along the way) has really disappointed me and questioned buying any more products. Along with the $1400 tuner, my car has the $1500+ dinan exhaust, and going off memory here, the mirror caps and pedal covers..so you could say I have been "brand loyal" at minimum. Nobody can fault your team for the decisions behind sourcing of parts, materials, and manufacturing that has to be made to be competitive..but dropping the ball on customer service is 100% controllable internally and something that customers like myself wont forget. |
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05-08-2020, 04:04 PM | #17 | |
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Coupled with the last month+ where we have been operating with a minimum staff there are going to be some delays in all aspects of the business. I can only stress that those in the building are doing everything we possibly can to have the business run as smoothly as possible in the interrim. Good news is the staff will be full strength again next week so wait times and what not should be reduced a fair amount. Shipping and the like still has its pitfalls as vendors/supply chain are way behind from plant closures but thats the case everywhere and uncontrollable at present. As for your claim specifically -- Per tech-- the paperwork aspect cleared all the channels for corporate last Tuesday (4/28). Typically checks are sent out once a week on Thursday from accounting (in TN). I would have thought the check would have hit you by now but then again mail has been delayed around here so not sure if that may be the case everywhere or its something else entirely. I can ping accounting (in TN) but chances are they will not get to it before closing so if you do not see anything by early next week I would follow-up with your tech contact to get some tracking on when it was actually sent. |
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05-08-2020, 05:44 PM | #18 |
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I appreciate the response. That goes a long way compared to the periods of silence I’ve mostly gotten so far.
I’ll wait until Monday before following up again if I don’t see anything. Is it safe to assume that the b58 flash tune is now going to be delayed in whatever timeline it originally was on, due to covid? |
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05-08-2020, 06:50 PM | #19 | |
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That said the F chassis B58 stuff isn't that far off as we are entering the self governing emissions testing phase (Memo 1A). The initial launch will not be sexy due to the aforementioned delivery limitations but at least it will be out there as we finish off the part of development that actually has been affected by manufacturing and COVID. Hopefully that goes quickly and a better delivery protocol is available as a result but only time will tell how fast that transition will actually happen. |
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05-08-2020, 09:48 PM | #20 | ||
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05-09-2020, 11:07 AM | #21 | |
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in the alternative, you could dispute the charge if it was recent. |
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05-09-2020, 12:19 PM | #22 | ||
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