04-24-2015, 12:19 PM | #1 |
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BMW ACTIVE TOURER Wrong Order Factory
I received a call from BMW today informing me that my Active Tourer has arrived but the factory made a mistake in my order (they installed Manual transmission instead of automatic).
Does anybody have any experience with such cases and how do you suggest I react? (specifically ordered auto for my wife to drive it)... They are trying to sell me the car at a reduced price! |
04-24-2015, 12:32 PM | #3 |
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Thanks for the reply. Do they usually give another car until the new (correct) one comes? I had to sell my x1 to buy the new Active Tourer.
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04-24-2015, 01:31 PM | #4 | |
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X1 to the Active Tourer very interesting move. |
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04-24-2015, 01:45 PM | #5 |
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Will see what they say tomorrow morning. My x1 was a manual diesel; good car but very stiff drive with manual especially in the city.
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04-27-2015, 03:22 PM | #6 |
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Factory doesnt make a mistake (Manual needs a number of changes, not just gearbox)
Dealer ordered wrong options.
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04-28-2015, 03:34 PM | #7 | |
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Factory can make mistakes... NOTHING is perfect in this world.
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05-10-2015, 12:04 PM | #8 |
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Wooooow! That's terrible, keep us updated
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05-11-2015, 03:48 AM | #9 |
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After threatening the dealer to completely cancel my order, they called me and gave me a 316i used car and proceeded with a new order that will get a priority production in June. Hopefully, will be able to receive it by end of July
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06-21-2016, 09:40 AM | #10 |
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Which country are u living? The contract listing very clearly of your order! Feel strange !
I think it’s unlucky, sorry to hear your case! Hope u can get your new car as soon as possible! Best Wishes! |
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06-23-2016, 10:52 AM | #11 |
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12-29-2016, 11:43 AM | #12 |
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This happened to me in 2010. The dealer ordered heated seats but I did not ask for the option. Result: I got free heated seats.
The dealers have a lot of codes and boxes to sort out when they are placing an order. Far too complex, especially in Europe (US-Spec cars have more straight-forward 'packages' and fewer options). BMW's not going to give you a loaner but they may give you a discount for the inconvenience. |
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01-24-2017, 09:58 AM | #13 |
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I'd be demanding a good replacement until they get you what you ordered. Regardless of who's to blame (dealer or factory), they made promises they are not keeping, and as a result you need a car to drive 'til it is ready.
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01-26-2017, 10:50 PM | #14 |
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Mistakes are made as we are all human. I don't understand why some if you want to kick the dealer or BMW for a simple mistake.
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02-01-2017, 04:51 PM | #15 |
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Other option would be find another dealer they could trade with if someone else has something you'd be happy with. Although a standard active tourer might be very hard to move (hence the giant discount).
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