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Did your vehicle come with CarPlay which was purchased via the ConnectedDrive or was it a 3rd Party solution?
If you can use a vin decoder to see what options were installed in your car from factory and post here that would be great. It seems as if you don't have the WiFi antenna installed and hence your getting these connectivity issues. I have seen this in many cars who have had a 3rd party CarPlay activation but then havent had the WiFi antenna installed.
Does your phone have to be quite close to the headunit in order for it to connect?
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Vehicle Diagnostics and Coding
ISTA ESYS
CarPlay Activation
Sat Nav Map Updates
SLI FSC
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