Quote:
Originally Posted by Dinan_Engineering
Ugh. If you haven't already, send a photo of the check over to Justin. I'll talk with him when he gets in and see what the next steps may be to get the balance resolved.
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whats the process to return this tuner?
You're going to nickel and dime me over a repair cost, due to your equipment failing?
I was told "the labor costs would be covered" not "the labor costs, minus any shop fees or sales tax".
This is an embarrassment to the Dinan brand.
How do I get a refund for this v2 tuner? the performance is neutered compared to V1, it lacks multiple features that V1 had (any basic self-function test or LED, bluetooth controls..) that even the cheap sport tuner carries.
I will GLADLY send it back to you, TODAY, and cover the shipping costs out of pocket, since your company needs it.
If you need a case study for how awful your company's customer service has become, to use internally and understand WHY your customers are defecting, feel free to use my name. I went from DEFENDING your brand in another thread here, to being given the runaround for a month now, over a reimbursement due to your failing equipment.