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incase anyone wants to know the steps BMW took
1. verified connected drive malfunction: concierge services and remote app functions inop.
2. veh scan - no related fault codes
b) charged batt
3. a) test plan: connected drive
b) check of connected drive
- tcu ICC ID number correct (referenced deal cockpit)
- contract active
- services active
- country, account and sim card active
c) deleted paired devices and attempted to update online
services - failed to update
d) hard reset performed - fault persists
---suspect software error
4. programmed vehicle
b) initialized tpm, windows
c) cleared faults
d) updated online services
CORRECTION: 4. programmed vehicle
b) initialized tpm, windows
c) cleared faults
d) updated online services
Connected Drive remote services now active and working
Concierge services still missing in vehicle menu
5. Tsara case created
- backend issue corrected
6. Updated online services again
Concierge services now functional
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