Get this, Fields of Orlando have stated that since I never had a loaner there, they will not give me a loaner, as my service contract ran out last week. Additionally, they will not cover the service, even though I could not get back down to Florida until now due to Covid.
I brought the car in to Fields for new tires last year, but since they did not give me a loaner, I cannot get a loaner now. Seriously. I can't make this stuff up.
Now I have to call BMW of North America and try to plead my case in order to get the service covered by the service contract and get a loaner vehicle.
I might have to go back to Lexus. At least they take better care of their customers.