Quote:
Originally Posted by AggieM235i
For what it's worth, Advantage BMW (Midtown/Downtown) is my dealer as well. I have had several issues with the service department for my 1+ year of ownership, including taking a week to solve a simple problem, misdiagnosing issues constantly, damaging wheels during tire replacements, claiming to have parts in stock that they did not, and a few other small issues. The dealer location is good for me, but I'm close to considering going to the Momentum dealer on 59S or elsewhere. I also think they grossly overprice used models, underpay on trades, etc. I was slightly disappointed with my buying experience and have been beyond pissed with the service center on occasion. That being said, the management personnel has stepped in several times to solve my problems after the fact. I just wish they hadn't happened in the first place and it has become a recurring issue that speaks more to the shop as a whole.
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Isn't this with every stealership?
