Quote:
Originally Posted by Face
I use BMW of Dallas exclusively, even though it is farther for me than Classic. I've had a variety of SA's...all very good - I don't understand the negative reviews. I've only had great experiences and neither vehicle was purchased at the dealership. In addition, they are very thorough about following-up with a dealership survey and a phone/email from a customer relations person prior to receiving a survey from BMW. They don't seem to be the type of operation that doesn't care about their reputation.
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Well, BMW of Dallas did misstep on a couple of minor things during my service visit that required me to take my car back, and one service manager indirectly assumed I was fibbing about my car not being washed (one of the missteps) the first time in. I responded in kind to the customer service rep there, and the dealership offered a free detail the next day -- of which I'm still not sure I'm going to take advantage. It's that they responded with the offer and an apology (and promptly) that shows proper initiative to me.
My specific service manager is outstanding, as were my SAs.