Quote:
Originally Posted by BMWZ4
Exactly...apps not available for Canadian customers...idrive option shouldn't be made available/visible on the screen if there's no service for it. Blows me away that 2 dealers & BMW Canada couldn't (or wouldn't?) say these features are not available for Canadian customers. Probably the latter...twits
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To be fair, the majority of iDrive and ConnectiveDrive
does work. Our data plans are through AT&T, from what I have been told by one dealership. AT&T, of course, doesn't operate in Canada. That means we're likely piggy-backing on Rogers, which sucks because Rogers coverage outside major urban areas traditionally leaves much to be desired.
Apparently when we get activated for ConnectedDrive services, we are partly in a Canadian database (so BMW Canada can support us) and partly in a US databse, so we can get the ConnectedDrive services that aren't Canada-aware.
It is possible that the portions of the services we are missing are limited due to gaps in things like:
- Canadian privacy protection (Canadian Privacy Law is stronger than US Privacy Law, and protects us in ways that might prevent non-compliant services from operating without significant risk)
- Bilingual localization with Quebec French (no French support? Can't sell the car in Quebec)
Could be other factors, but I'm pretty confident these two play a role in holding us back.
I haven't spent a lot of time comparison US v CA v DE features, but I find the sites pretty much high-level marketing anyway. The biggest trap we fall into is reading US reviews of things and assuming we get the same.
I do think that BMW Canada needs to make it more clear what the gaps are. I also think that BMW customers need to make it more clear that we expect and require that.
I'm prepared to make that clear.