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I encountered the same issue shortly after I bought my 2015 M235i. My specific issue was that I autocross the car and when wearing a helmet, the headrest pushed my head forward uncomfortably. Again the solution was to take it to the dealer and they had to dismantle the seat to get the reversed headrest out. My ultimate (and not cheap) solution was to get headrests from 3 series which do pivot. Downside is that I have the brown leather seats and the 3 series brown leather headrests are not exactly the same shade. I personally can live with that and the original headrests are boxed up so they can be returned to service when I sell the car.
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