[GFK007]

Just heard they are waiting for a part, and was told they will be driving my car around as a "road test"

Is that standard??

[BEM-S4]

Originally Posted by GFK007

Just heard they are waiting for a part, and was told they will be driving my car around as a "road test"

Is that standard??

I've had a service manager take my car over night before, but that was to try and isolate / identify a weird noise that only occurred intermittently. They could only figure it out with some time behind the wheel. Not sure what the benefit is in your case.

[1descending]

Originally Posted by GFK007

I thought the fuel pump issue was fixed a year or two ago. Apparently not...

All parts have a failure rate. Just because they fixed the fuel pump issues doesn't mean a single fuel pump never failed again from that moment onward. It just means they fixed the part so it has a normal failure rate, rather than the very high failure rate of the old pumps.

[warmtoes]

Originally Posted by GFK007

Just heard they are waiting for a part, and was told they will be driving my car around as a "road test"

Is that standard??

For sure it's normal. Especially with something that's related to the engine.

[Cripple]

Originally Posted by GFK007

Just heard they are waiting for a part, and was told they will be driving my car around as a "road test"

Is that standard??

I have to be the prick, you sound absolutely ridiculous... If you were one of my customer's I would almost feel obligated to tell you to pound salt.

You claim you've had 10 BMW's, but yet have never obviously had an issue with one of them. The questions you are asking just seem so importune. You just had a failure that "left you stranded" and they need to diagnose the failing reason. You than hop on the forums and ask if it's within reason for them to road test your vehicle for faults. Would you prefer them to just look at the freeze frame from the fault that the tester pulls up and shoot for the stars? Or... Would you rather them road test your vehicle to assure that the fault is / was corrected properly and identified so that you do not have the same problem 10 miles out of the dealer.

Here is a knife, go cut those panties you are wearing because they are obviously in one huge knot.

[darkerosxx]

And if I were a gm, I would fire you for telling a customer to "pound salt". Good service managers and reps earn their money by taking angry customers and making them happy loyal ones, instead. You are not entitled to their business, but they are entitled to get their car fixed under warranty. They don't need you, you need them.

[GFK007]

Originally Posted by Cripple

I have to be the prick, you sound absolutely ridiculous... If you were one of my customer's I would almost feel obligated to tell you to pound salt.

You claim you've had 10 BMW's, but yet have never obviously had an issue with one of them. The questions you are asking just seem so importune. You just had a failure that "left you stranded" and they need to diagnose the failing reason. You than hop on the forums and ask if it's within reason for them to road test your vehicle for faults. Would you prefer them to just look at the freeze frame from the fault that the tester pulls up and shoot for the stars? Or... Would you rather them road test your vehicle to assure that the fault is / was corrected properly and identified so that you do not have the same problem 10 miles out of the dealer.

Here is a knife, go cut those panties you are wearing because they are obviously in one huge knot.
[img]http://www.trueutility.com/pocket-to..._anglezoom.jpg" rel="ugc" target="_blank">http://<a href="http://www.trueutili...lezoom.jpg</a>[/img]

Wow. Seriously?? I've had 8. Don't need to list them. Have had minor issues but have never had one die to the extent the 2 did.

I asked about the road test because a friend of mine saw my car out on the road.

I definitely shouldn't be pissed that 100k worth of cars broke down within 5 days, and was left for over a day without a car of any kind??

If a service advisor had told me to pound salt, I may just have decked him.

I hope to god your not in a service business.

[valentinbmw]

Wow this just got a little over the edge, i can relate with both postures, i had my 135 i broke at 900 km ( subframe, serpentine issue)., and i was really pissed and of course when it happend i did't get a toe,or a loaner, not even a taxi, i was lucky since my SA is kind of my friend so i try to keep calm at all times, guess what my SA call me and told me that i have to wait for a whole month for the serpentine part to arrive, i was kind of debastated but then my SA invite over to dinner with some nice ladies..., after that is all history i feel like a king when i go to the dealership they know i am not a problematic costumer, and besides is not their fault, i guess is just luck, anyone can have issues with a car they are just machines.
I hope everything goes ok with your car and remember try to be calm and understand the situation i know is hard but if you keep your cool it would be way better along the way.
Best of wishes

[Lucky13]

So getting back on the thread, did you find out if its the fuel pump and if it is how is he driving it around if they don't have the part? You said it died so I assume they were able to get it started so was it limp mode or what?

[GFK007]

Originally Posted by Lucky13

So getting back on the thread, did you find out if its the fuel pump and if it is how is he driving it around if they don't have the part? You said it died so I assume they were able to get it started so was it limp mode or what?

I assume they did. Won't have the car back until Monday though.

My guess is they just know very little about the car because it's so new, so the process may be taking longer than expected.

They are also investigating the "let clutch cool," warning, which could be holding things up.

As a side note: I totally get I'm not the first guy to have a car break down. Shit happens.

Just wanted the fellow 2 owners and soon to be owners to be aware of what I hope doesn't become a widespread problem for this particular model.

[Cripple]

Originally Posted by GFK007

Wow. Seriously?? I've had 8. Don't need to list them. Have had minor issues but have never had one die to the extent the 2 did.

I asked about the road test because a friend of mine saw my car out on the road.

I definitely shouldn't be pissed that 100k worth of cars broke down within 5 days, and was left for over a day without a car of any kind??

If a service advisor had told me to pound salt, I may just have decked him.

I hope to god your not in a service business.

l

Originally Posted by GFK007

I assume they did. Won't have the car back until Monday though.

My guess is they just know very little about the car because it's so new, so the process may be taking longer than expected.

They are also investigating the "let clutch cool," warning, which could be holding things up.

As a side note: I totally get I'm not the first guy to have a car break down. Shit happens.

Just wanted the fellow 2 owners and soon to be owners to be aware of what I hope doesn't become a widespread problem for this particular model.

All a few of us wanted to hear. Just don't come off as a hot head and you will see positive results! They are obviously embarrassed about the situation - but the car breaking down has happened and at this point they can't do anything about it.

[Lucky13]

Originally Posted by warmtoes

True for the engine itself but who knows if they re-used the exact same fuel pump. And, in the past the fuel pumps were part of the fuel tank assembly which I believe is unique to each model.

There is a low pressure pump at the fuel tank (which normally isn't a problem) and a high pressure fuel pump by the engine ( big problem). The HPFP is what assists in direct injection and builds the boost and it's not at the fuel tank. This is what caused 150,000 N54's to be recalled which I was part of but again on the F30 thread I couldn't find any threads where there have been HPFP issues with the N55 but limp mode caused by axillary fan was a big issue. Can't say it isn't fuel pump as someone said they can fail but it's not a common problem anymore so it will be interesting to see what actually is wrong and also your clutch issue since I ordered a manual.

[warmtoes]

Originally Posted by Lucky13

There is a low pressure pump at the fuel tank (which normally isn't a problem) and a high pressure fuel pump by the engine ( big problem). The HPFP is what assists in direct injection and builds the boost and it's not at the fuel tank. This is what caused 150,000 N54's to be recalled which I was part of but again on the F30 thread I couldn't find any threads where there have been HPFP issues with the N55 but limp mode caused by axillary fan was a big issue. Can't say it isn't fuel pump as someone said they can fail but it's not a common problem anymore so it will be interesting to see what actually is wrong and also your clutch issue since I ordered a manual.

Good recap. I've forgotten a lot about the HPFP problem since I had mine replaced 5years ago. Knock wood I didn't have any issues with the N55.

OP, sounds like it's progressing. Hopefully you get your car back soon.

[dharo1]

Originally Posted by GFK007

Just wanted the fellow 2 owners and soon to be owners to be aware of what I hope doesn't become a widespread problem for this particular model.

Thanks....I'm assuming these forums are not just to waste time and read how great our BMWs are....the antidote to buyer's remorse is to read how great our vehicles are.

[BEM-S4]

Originally Posted by dharo1

Thanks....I'm assuming these forums are not just to waste time and read how great our BMWs are....the antidote to buyer's remorse is to read how great our vehicles are.

You're forgetting about bashing everything else we've been cross shopping. That helps too

[jeremicium]

Good job GFK007 now following that assclown Cripple down his rabbit hole. Easy to be an internet tough guy, and easy to get sucked in! Following your thread closely as i'm sure many current/future M235 owners are.

[Goombeh]

Originally Posted by BEM-S4

You've got some issues if that's what you want. First, not dealer or BMW finance's fault and that's who needs to fix it. Second, unless it's an obviously unrelated issue, they'll argue that it was accident related. And you're not gonna burn legal $ at $500 an hour chasing a $500 payment.

Understand you are livid, justifiably so. But that's not helping you at this point. Going to the dealer all fired up and start screaming and you're just going to come off as the crazy *sshole who runs over stuff and then wants a free car. No one wants to help that guy.

Honest advice, speak with the service manager first thing. Explain that you are more than willing to let them have the car for as long as necessary to diagnose and propose a solution but that you expect something as nice or nicer to drive while that happens. See what they come back with. Maybe it's an easy fix, maybe not. Either way you will have a lot better luck if you get them on your side and it's you and the dealer against BMW for having wronged one of their loyal customers, rather than you making enemies and having to fight the world. You need the dealer in your corner on this.

Well I've not read more true words nor a more sensible recommended approach for a very long time. I applaud this kind of thoughtful consideration for a response to a situation which now has to be dealt with regardless.

This will without a doubt give you the best long term result.

People do a lot more for people they respect and value. Remember this.

[JS919]

If both of my BMWs broke down at the same time the GM at my dealer would give me his personal car as a loaner if he had to.

The guys at my dealer like me though, you might not have the same rapport with your guys.

Although, if I had an issue I'd work it out with them and not go onto a forum rant.

[JS919]

Originally Posted by dharo1

Thanks....I'm assuming these forums are not just to waste time and read how great our BMWs are....the antidote to buyer's remorse is to read how great our vehicles are.

I'm confused ! I thought this was the place people come to argue with strangers and make complaints about everything BMW.

[GFK007]

Apart from my fairly abrasive response to cripple, I wouldn't say that I ranted at any point.

More just explained my situation and said I was unhappy.

I actually have an awesome relationship with my sales guys. Frequently stop by the dealership just to shoot the shit.

It's the service center that is lousy.

Regardless, I should have the car back on Monday so all will be well.

[Tim917]

Good to hear

[YellowMellow]

I would be upset too if my car broke down < 1,000 miles but when buying a new car (especially in its first year release), these things are bound to happen.
Long ago, I had the first year of Acura CL w/V6 engine and the transmission broke down twice. You'd never think it can happen to Acura but it happens to every manufacturer.
I have to admit though, I've own my fair share of Japanese and German cars over the last 20 years and I've had more luck with German cars.

With that said, the fact that the dealership couldn't find you a loaner is a bit discouraging and hopefully is not representative of how they treat their customers.