Break down at 800 miles

overcoil · 04-14-2014, 10:08 AM

Quote:

Originally Posted by GFK007

Just a quick update:

I'm told they have zero loaner cars available and the enterprise they use has no cars available either.

Wow.

Not that is matters, is this the dealership where you purchased a car?

Lucky13 · 04-14-2014, 10:16 AM

Call your sales person and tell them to get you a car. I can't get one even when I book one, they got me an Enterprise with 2 weeks notice so some dealers suck. Your sales guy should help out or Nicely tell him you won't be back which sounds like you might not go back anyway.

Tim917 · 04-14-2014, 10:44 AM

Quote:

Originally Posted by GFK007

Just a quick update:

I'm told they have zero loaner cars available and the enterprise they use has no cars available either.

Wow.

Sounds like you need to climb the ladder- speak with the GM.

GFK007 · 04-14-2014, 10:44 AM

Pace/Greenwich BMW. They are horrendous. Were actually just sold to Penske Automotive.

Think I'm going to rent an f30 from an Avis and just give BMW the bill.

MaximumG · 04-14-2014, 11:07 AM

Quote:

Originally Posted by GFK007

I would be shocked if it did, because the only damage was cosmetic.

Should I make them pay a months lease payment?

I am so livid. My 14 x3 35i broke down on Friday as well.

I'm sorry to hear about your losses man.... That's very disappointing because ZF 8HP is very popular among the manufactures and is supposedly very reliable. I actually prefer the 8HP over a dual clutch in the M235i. Although 8 speeds is a tad too many on the race track in my opinion.

Did your M235i stop because of a transmission failure too?

If that's the case, is it ZF's fault for making unreliable transmissions? Or is it BMW's fault for using unreliable transmissions? Or was it BMW's software that caused the malfunction? Nevertheless, I think your BMW dealership/BMWNA should have been more accommodating to you. I hope your car gets back up and running soon.

dmboone25 · 04-14-2014, 11:08 AM

Quote:

Originally Posted by GFK007

Just a quick update:

I'm told they have zero loaner cars available and the enterprise they use has no cars available either.

Wow.

This is nuts - perhaps a call to BMW NA??

dmboone25 · 04-14-2014, 11:09 AM

Quote:

Originally Posted by MaximumG

I'm sorry to hear about your losses man.... That's very disappointing because ZF 8HP is very popular among the manufactures and is supposedly very reliable. I actually prefer the 8HP over a dual clutch in the M235i. Although 8 speeds is a tad too many on the race track in my opinion.

Did your M235i stop because of a transmission failure too?

If that's the case, is it ZF's fault for making unreliable transmissions? Or is it BMW's fault for using unreliable transmissions? Or was it BMW's software that caused the malfunction? Nevertheless, I think your BMW dealership/BMWNA should have been more accommodating to you. I hope your car gets back up and running soon.

I think he has the manual - but i might be wrong...

Reedomn · 04-14-2014, 11:13 AM

Quote:

Originally Posted by GFK007

Just a quick update:

I'm told they have zero loaner cars available and the enterprise they use has no cars available either.

Wow.

I am sure they have a lot full of used cars....just tell them to give you one of those!!........my dealer has done that for me.....

bernstem · 04-14-2014, 11:27 AM

Lack of a loaner for a warranty repair at 800 miles is unreasonable. They should be renting a car for you if they do not have one on hand. I'm actually surprised that they are unwilling to find you a replacement car. Even if you went off the handle like a total ass when you brought your car in for repair (and I'm not saying you did) they should be working to make this as easy on you as possible.

It sucks that the car is being repaired, but that is what a warranty is for. S*&t happens, and it sucks when it happens to you. Even so, the service department and sales associate didn't break the car so I'm 100% with BEM-S4 that people will get much farther along being nice to the service advisor. If this does become an issue (and it shouldn't) that needs to be elevated to a higher level, they are the one who will be your advocate. If you are a reasonable person and they like you, they will be more strongly on your side and will lobby harder with BMWNA to resolve things in your favor.

BEM-S4 · 04-14-2014, 11:32 AM

Quote:

Originally Posted by Reedomn

I am sure they have a lot full of used cars....just tell them to give you one of those!!........my dealer has done that for me.....

+1. My brother had a Panamera Turbo loaner off the used lot for 6 months, free of charge, when he was in between a C4S coupe and Convertible. If that isn't a problem, finding you a 335 to drive for a few days should really not be an issue.

sfheat · 04-14-2014, 11:39 AM

In situations like this, is it better to have bought or leased?

GFK007 · 04-14-2014, 11:41 AM

Quote:

Originally Posted by MaximumG

Quote:

Originally Posted by GFK007

I would be shocked if it did, because the only damage was cosmetic.

Should I make them pay a months lease payment?

I am so livid. My 14 x3 35i broke down on Friday as well.

I'm sorry to hear about your losses man.... That's very disappointing because ZF 8HP is very popular among the manufactures and is supposedly very reliable. I actually prefer the 8HP over a dual clutch in the M235i. Although 8 speeds is a tad too many on the race track in my opinion.

Did your M235i stop because of a transmission failure too?

If that's the case, is it ZF's fault for making unreliable transmissions? Or is it BMW's fault for using unreliable transmissions? Or was it BMW's software that caused the malfunction? Nevertheless, I think your BMW dealership/BMWNA should have been more accommodating to you. I hope your car gets back up and running soon.

I'm driving a 6 MT

GFK007 · 04-14-2014, 11:42 AM

Quote:

Originally Posted by BEM-S4

Quote:

Originally Posted by Reedomn

I am sure they have a lot full of used cars....just tell them to give you one of those!!........my dealer has done that for me.....

+1. My brother had a Panamera Turbo loaner off the used lot for 6 months, free of charge, when he was in between a C4S coupe and Convertible. If that isn't a problem, finding you a 335 to drive for a few days should really not be an issue.

I actually inquired about getting a pre owned car and was told that "it wasn't possible."

Heading down to the service station now via taxi to see what the deal is.

ska///235i · 04-14-2014, 11:47 AM

I would be mad as hell if both of my new bmws are in for service and no loaner

GFK007 · 04-14-2014, 11:53 AM

Quote:

Originally Posted by ska325xi

I would be mad as hell if both of my new bmws are in for service and no loaner

Yep. I'm pretty furious.

They were trying to bill me 600 for wear and tear on my e90 that I gave back due to low tire tread.

They agreed to wave the charges after I explained my situation.

GFK007 · 04-14-2014, 12:18 PM

Quote:

Originally Posted by bernstem

Lack of a loaner for a warranty repair at 800 miles is unreasonable. They should be renting a car for you if they do not have one on hand. I'm actually surprised that they are unwilling to find you a replacement car. Even if you went off the handle like a total ass when you brought your car in for repair (and I'm not saying you did) they should be working to make this as easy on you as possible.

It sucks that the car is being repaired, but that is what a warranty is for. S*&t happens, and it sucks when it happens to you. Even so, the service department and sales associate didn't break the car so I'm 100% with BEM-S4 that people will get much farther along being nice to the service advisor. If this does become an issue (and it shouldn't) that needs to be elevated to a higher level, they are the one who will be your advocate. If you are a reasonable person and they like you, they will be more strongly on your side and will lobby harder with BMWNA to resolve things in your favor.

I'm irritated beyond the point of having an attitude/ being abrasive with BMW employees.

They know I'm not happy. Don't have the energy to make a scene.

Meeni · 04-14-2014, 12:25 PM

That's unfortunate, but no need to jump the high horses yet. Contact the dealer, my bet is that they will make you whole with a loaner and fix the issue quickly and without hassle. If they don't, then you will be entitled to the amount of outrage that you are already showing.

BEM-S4 · 04-14-2014, 12:33 PM

Quote:

Originally Posted by sfheat

In situations like this, is it better to have bought or leased?

Not an issue. What does help is either having or building a good relationship with the dealer. They don't want to miss out on sales down the road. It's like anything else that's a relationship / service business. Also helps if you're a public figure. Don't mean famous, but consider a physician in same town as dealer who talks to 50 potential customers every day.

Lucky13 · 04-14-2014, 12:35 PM

The Service Managers don't have to make the customer happy but the Sales guys do since they know you won't buy another car from them. Best chance is to work your way up from salesperson, sales manager and then GM.

bernstem · 04-14-2014, 01:20 PM

Quote:

Originally Posted by BEM-S4

+1. My brother had a Panamera Turbo loaner off the used lot for 6 months, free of charge, when he was in between a C4S coupe and Convertible. If that isn't a problem, finding you a 335 to drive for a few days should really not be an issue.

Heck, my sister-in-law had a Honda minivan loaner off the used lot for two months when they replaced her blown Odyssey engine under warranty. If Honda can do it, I would expect BMW to do it. Granted, they didn't really want to give it to her, but she politely informed them she didn't have any way to leave the dealership and sat in the service office until they relented. I think it took 2 hours for them to get her the loaner.

pruettfan · 04-14-2014, 09:42 PM

I can understand the frustration, I would be irritated also but the world is an imperfect place and while this should not have happened it isn't enough to ruin your whole ownership experience. When I first bought my 06 330i I had to take it in three times for them to find a wheel bearing issue, I was really irritated but that was 150,000 mostly trouble free miles ago so all things considered it wasn't the worst thing in the world. Hang in there

templarklimek · 04-14-2014, 11:34 PM

Please keep us advised. If the dealer doesn't respond with some kind of loaner call BMW NA. you have bought 2 BMW's recently and how many in the past?

I have a manual coming next week, I hope this isn't a mass issue... I've never seen a warning saying let clutch cool.

04-14-2014, 10:16 AM	#24
Lucky13 Lucky13 211 Rep 1,762 Posts Drives: 2014 M235 manual, 2020 X3 30X Join Date: Mar 2007 Location: Columbia, S.C. iTrader: (0)	Call your sales person and tell them to get you a car. I can't get one even when I book one, they got me an Enterprise with 2 weeks notice so some dealers suck. Your sales guy should help out or Nicely tell him you won't be back which sounds like you might not go back anyway. __________________ 1995 325i, 1996 328ci, 1997 528i, 1997 Z3 2.8, 2000 528i, 2001 X5 3.0, 2001 330i Convertible, 2002 M3 Convertible, 2003 M3 Coupe, 2004 M3 Coupe, 2004 Z4 3.0, 2004 X3 3.0, 2007 X3 3.0, 2007 335i Convertible, 2013 X1 28 sdrive, 2014 M235 manual, 2020 X3 30i Xdrive
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04-14-2014, 10:44 AM	#26
GFK007 Captain 374 Rep 785 Posts Drives: 2014 m235i Join Date: Jan 2011 Location: Westchester, NY iTrader: (0)	Pace/Greenwich BMW. They are horrendous. Were actually just sold to Penske Automotive. Think I'm going to rent an f30 from an Avis and just give BMW the bill. __________________ MG on CR M235i, mods to come... (gone but not forgotten) 2011 e90 M Sport - M-Tech Carbon Diffuser, OEM Carbon Trunk Spoiler, 20% tint, black reflectors, black OEM grille, LUX white Angel Eyes.
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04-14-2014, 11:27 AM	#31
bernstem Private First Class 40 Rep 185 Posts Drives: M2 Join Date: Nov 2011 Location: St. Louis iTrader: (0)	Lack of a loaner for a warranty repair at 800 miles is unreasonable. They should be renting a car for you if they do not have one on hand. I'm actually surprised that they are unwilling to find you a replacement car. Even if you went off the handle like a total ass when you brought your car in for repair (and I'm not saying you did) they should be working to make this as easy on you as possible. It sucks that the car is being repaired, but that is what a warranty is for. S*&t happens, and it sucks when it happens to you. Even so, the service department and sales associate didn't break the car so I'm 100% with BEM-S4 that people will get much farther along being nice to the service advisor. If this does become an issue (and it shouldn't) that needs to be elevated to a higher level, they are the one who will be your advocate. If you are a reasonable person and they like you, they will be more strongly on your side and will lobby harder with BMWNA to resolve things in your favor.
	Appreciate 0 Quote

04-14-2014, 11:39 AM	#33
sfheat Private 6 Rep 57 Posts Drives: M3 Join Date: Mar 2014 Location: CA iTrader: (0)	In situations like this, is it better to have bought or leased?
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04-14-2014, 11:47 AM	#36
ska///235i ***** noob 1369 Rep 10,479 Posts Drives: 325xi>M235i>428GCx Mspor Join Date: Sep 2005 Location: Boston iTrader: (34) Garage List 2006 325xi [0.00]	I would be mad as hell if both of my new bmws are in for service and no loaner __________________ 2006 325xi (Sold) 2014 M235I (Current) 2015 428xi Gran Coupe (STB)
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04-14-2014, 12:25 PM	#39
Meeni Gateropode 329 Rep 2,848 Posts Drives: BMW 330i 06 Join Date: Apr 2012 Location: TN iTrader: (0)	That's unfortunate, but no need to jump the high horses yet. Contact the dealer, my bet is that they will make you whole with a loaner and fix the issue quickly and without hassle. If they don't, then you will be entitled to the amount of outrage that you are already showing.
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04-14-2014, 12:35 PM	#41
Lucky13 Lucky13 211 Rep 1,762 Posts Drives: 2014 M235 manual, 2020 X3 30X Join Date: Mar 2007 Location: Columbia, S.C. iTrader: (0)	The Service Managers don't have to make the customer happy but the Sales guys do since they know you won't buy another car from them. Best chance is to work your way up from salesperson, sales manager and then GM. __________________ 1995 325i, 1996 328ci, 1997 528i, 1997 Z3 2.8, 2000 528i, 2001 X5 3.0, 2001 330i Convertible, 2002 M3 Convertible, 2003 M3 Coupe, 2004 M3 Coupe, 2004 Z4 3.0, 2004 X3 3.0, 2007 X3 3.0, 2007 335i Convertible, 2013 X1 28 sdrive, 2014 M235 manual, 2020 X3 30i Xdrive
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04-14-2014, 09:42 PM	#43
pruettfan Brigadier General 1622 Rep 3,402 Posts Drives: 2017 M2, LBB, DCT, Exec Join Date: Jul 2009 Location: Chandler, AZ iTrader: (0)	I can understand the frustration, I would be irritated also but the world is an imperfect place and while this should not have happened it isn't enough to ruin your whole ownership experience. When I first bought my 06 330i I had to take it in three times for them to find a wheel bearing issue, I was really irritated but that was 150,000 mostly trouble free miles ago so all things considered it wasn't the worst thing in the world. Hang in there
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04-14-2014, 11:34 PM	#44
templarklimek templarklimek 141 Rep 868 Posts Drives: 15' X6M, 12' R8 V10, Join Date: Jun 2008 Location: Houston Texas iTrader: (0)	Please keep us advised. If the dealer doesn't respond with some kind of loaner call BMW NA. you have bought 2 BMW's recently and how many in the past? I have a manual coming next week, I hope this isn't a mass issue... I've never seen a warning saying let clutch cool.
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