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2Addicts | BMW 2-Series forum BMW 2 Series (F22) Forum BMW 2 Series Coupe and Cabriolet (F22/F23) General Forum Losing center caps - escalating the issue!

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      08-07-2016, 04:17 PM   #89
nateate8
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Lost my front right last night. Did you guys have to go into dealer to solve or able to over the phone?
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      08-07-2016, 05:08 PM   #90
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Quote:
Originally Posted by nateate8 View Post
Lost my front right last night. Did you guys have to go into dealer to solve or able to over the phone?
Don't think they will take care of it over the phone, you will most likely have to drop by.

They really need to be aware of this issue though, there are way too many instances online for this not to be a common problem that they just take care of no questions asked.
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      08-07-2016, 08:50 PM   #91
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The problem, as I have stated on previous threads, is the lack of a wire spring behind the retention legs. The plastic legs work fine at normal temperatures. Brake heat plus high ambient temperatures can cause plastic creep which reduce retention force of the legs. A C-shaped retention spring would fix the issue and is a common design feature on Ford and Toyota caps.
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      08-08-2016, 08:39 AM   #92
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It also has to do with the new design of the center caps vs the old. These new (shorter) multi prong caps are more susceptible to popping out due to wheel flex.
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      08-08-2016, 09:10 PM   #93
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Quote:
Originally Posted by Pinghacker
The problem, as I have stated on previous threads, is the lack of a wire spring behind the retention legs. The plastic legs work fine at normal temperatures. Brake heat plus high ambient temperatures can cause plastic creep which reduce retention force of the legs. A C-shaped retention spring would fix the issue and is a common design feature on Ford and Toyota caps.
Do what I did - I used the old caps from my E90.
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      08-08-2016, 10:58 PM   #94
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I've had many replacements from the dealer and they simply keep replacing them. I'm not sure if the dealer actually notifies BMW under the warranty or simply eats the cost.

Once in a while I'm lucky to catch one or more of the caps starting to loosen up so I pop them out and pull on all the little tabs to give it a bit more resistance. That usually extends the life by a few months.
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      08-09-2016, 07:55 PM   #95
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Originally Posted by five3three View Post
I'm not sure if the dealer actually notifies BMW under the warranty or simply eats the cost.
Maybe they've been buying those off eBay for a buck each so don't really care.
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      08-24-2016, 09:28 PM   #96
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Lost my left front today. Going to try to claim it as warranty at the dealer tomorrow.
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      08-26-2016, 11:20 AM   #97
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Quote:
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Lost my left front today. Going to try to claim it as warranty at the dealer tomorrow.
Just got done with my SA on this one. He started out defensive, saying this is the only case he is aware of, and since I could not prove that it was not stolen, or lost via my own negligence, it was not a warranty item. When i mentioned the slew of internet based complaints, he basically said that information was worthless and was unwilling to look at it.
Bottomline: my SA was unwilling to support this as a warranty claim despite my claim that it is a defective part (which is covered by our warranty). To his credit, he did agree to give me one for free, as a one time good deal. It felt like charity, and I almost walked away w/o it. But the Service Manager agreed to elevate my claim and said he would do more research on the "issue."
I recommend anyone that loses one to address it with their dealer. This won't become a TSP unless we make BMW aware of the defect.
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      08-26-2016, 02:25 PM   #98
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Mine fell off either early this morning or late last night. Emailed my SA so we'll see how it goes.
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      09-07-2016, 01:47 PM   #99
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Lost two more of these things, curbs and steep inclines are popping them off. Sometimes I find them, sometimes I don't.

Dealer says the next time they are going to need to keep the car to find out what the issue is. I am down to leave it because it is stupid that I need to buy these little caps because they keep falling off.
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      09-07-2016, 05:49 PM   #100
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When my two fronts fell off I rtv'd the replacements. So far so good.
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      09-07-2016, 06:02 PM   #101
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Same. I had used clear silicone to keep them anchored. Did the same on the aftermarket wheels.
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      09-07-2016, 06:22 PM   #102
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^This.

BMW isn't going to do anything about this. Luckily the problem is easily solved by cleaning the rim and cap with rubbing alcohol and applying a few dabs of an appropriate sealant/glue/silicone. We're talking 30 minutes or less of work for peace of mind.
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      10-08-2016, 01:24 PM   #103
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Finally got it replaced yesterday by my local dealer for free.
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      10-09-2016, 04:21 PM   #104
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Quote:
Originally Posted by Untdrums View Post
Finally got it replaced yesterday by my local dealer for free.
Wow, really for free?? Ironically enough I see this post a few days back and today I notice my left front is missing.

Before I buy a replacement I'd like to know if it's covered under maintenance or warranty. Cheers.
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      10-09-2016, 04:25 PM   #105
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Quote:
Originally Posted by supernova72 View Post
Wow, really for free?? Ironically enough I see this post a few days back and today I notice my left front is missing.

Before I buy a replacement I'd like to know if it's covered under maintenance or warranty. Cheers.
It is covered due to this being a design flaw. If they try to give you any crap, point them to the internet, this is an obvious issue with these particular wheels.
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      10-09-2016, 05:24 PM   #106
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Quote:
Originally Posted by nvmaddog View Post
It is covered due to this being a design flaw. If they try to give you any crap, point them to the internet, this is an obvious issue with these particular wheels.
i dont think the dealer is gonna care if people on the internet are bitching. if the dealer is cool they will probably replace it for free but if the dont want to there is nothing you can do about it. i dont think it is technically covered by warranty.
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      10-09-2016, 06:10 PM   #107
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Quote:
Originally Posted by aozer View Post
i dont think the dealer is gonna care if people on the internet are bitching. if the dealer is cool they will probably replace it for free but if the dont want to there is nothing you can do about it. i dont think it is technically covered by warranty.
Technically it is a known issue that is covered under warranty due to wheel flex popping these off.

There is plenty you can do about it, it is as simple as taking your car in and documenting every occurrence.
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      10-09-2016, 07:45 PM   #108
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Lost my front/driver center cap. Dealership just gave me one under warranty.
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      10-09-2016, 08:35 PM   #109
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Quote:
Originally Posted by pimp4cheddar View Post
Lost my front/driver center cap. Dealership just gave me one under warranty.
As well they should.

This is obviously a large enough issue that it is not user error.
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      10-10-2016, 11:21 AM   #110
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Quote:
Originally Posted by nvmaddog View Post
It is covered due to this being a design flaw. If they try to give you any crap, point them to the internet, this is an obvious issue with these particular wheels.
Very good to know. Cheers!!
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