[Gatte]

Originally Posted by purephase

Welp, I have no idea what is going on. I called the 800 number and was told by a fairly non-sure individual that my car "should have" just arrived at Seattle BMW. She reiterated that it may have "just happened" and that she wasn't quite sure.

I emailed my CA who responded with a "not yet" when I asked if A) it had arrived and B) when it would be ready/would they be swapping out the incorrect interior trim that was installed by an erroneous order (on their end).

BMWusa website still lists my car as "en route" so I have no idea where my car is.

Frustrating.

That's kinda good news. Your car is almost at the dealer. Mine is still at port. Nobody knows why it's taking so long. All I can do is curse and wait for the car.

Fjk : Did you pick up your car ??

[purephase]

Yeah, kinda. I'm just confused since nobody seems to know for sure where my car even is. Seems to me it's either stuck in port, at VPC, on a truck on I-5 or at my dealer. Also seems odd that some cars would be released so far ahead of others (if like cars are ED).

My patience is thinning by the minute as I sold my Mini last night so I'm vehicle-less for the first time in about 20 years!

Will keep everyone updated on the thread and look forward to some good news for all of us.

[Gatte]

Originally Posted by purephase

Yeah, kinda. I'm just confused since nobody seems to know for sure where my car even is. Seems to me it's either stuck in port, at VPC, on a truck on I-5 or at my dealer. Also seems odd that some cars would be released so far ahead of others (if like cars are ED).

My patience is thinning by the minute as I sold my Mini last night so I'm vehicle-less for the first time in about 20 years!

Will keep everyone updated on the thread and look forward to some good news for all of us.

Your dealer should know where it is. There should be no confusion regarding this. If you called the 800 number for BMW NA and tried to get the Production Status, you will be able to get to know exactly where it is.
If they say "In transit to VPC", it's still at port or being shipped to the port.
If they say "At VPC", it's at VPC.
If they say "Work Order Started", it's at the VPC probably undergoing some minor repairs
If they say "Released to trucking", it's released by VPC and on the way on a truck to your dealership
Once your dealer gets it, he may keep it for a day or 2 to prep it forr delivery.

If you do call BMW NA, press 2 and ask for a customer relations person and give them your production number.

[purephase]

Yeah, I've done all of that. Automated status via 800 # is "in transit." First and second live representative stated it was at the dealer. CA states it is not (and below you'll see they are correct).

After speaking with two people from customer relations they were able to get a hold of the sales manager who apparently is able to see more than CR.

The car is at VPC awaiting release to the trucking company (Waggoners). Once released it will take 5 days to get to BMW Seattle. Nobody knows when it will be released from VPC to the trucking company. Once it arrives in Seattle, who knows since they need to detail and swap the trim (which the CR and sales manager failed to discuss nor commit to a timeline).

It's nuts that I won't likely get my car until after the first week of May at the earliest at this point when it docked in April 9th. If I had to guess I'll be at 11 -12 weeks since drop when I take the keys at this point. Guess that's why they make no estimates promises.

I know that customs is the hold up here the delay is not BMW's fault but the lack of true visibility/keeping stories straight has been bothersome.

[Fjk]

Still at port??? I picked it up but I'm out of town now. Some of the tape is still on hahah. Tinted the side windows... Need to go back and do the rear.

I'm all over the place.

[Gatte]

Mine is still at port as of 10 minutes ago. I am thinking people on the Delemeter Leader will get their cars before I do even though that boat left 2 weeks after the Cygnus Leader. BMW ED did say that they are trying to reach out to someone in the port to see if they could expedite.

Fjk : post some good pics of the car.

purephase : 11-12 weeks is just too long. My CA still says they've agreed on the 8-10 week timeline and thinks that it should be doable. Going by that timeline I should be getting it between 4/22 and 5/6 with the median being 4/29. At this point I'll take 4/29.

[Gatte]

It's finally at the VPC. Expected arrival at dealership is May 1st. Here's a screenshot of what my CA sent me.

[ellincali]

Originally Posted by Gatte

It's finally at the VPC. Expected arrival at dealership is May 1st.

Finally!!

[Supernaut]

Originally Posted by Gatte

It's finally at the VPC. Expected arrival at dealership is May 1st. Here's a screenshot of what my CA sent me.

YESSS! It's good to see you have light at the end of the tunnel. So is the "work order" just the normal processing or is something getting fixed?

[Gatte]

Originally Posted by Supernaut

YESSS! It's good to see you have light at the end of the tunnel. So is the "work order" just the normal processing or is something getting fixed?

I think it's the normal processing. My CA said if there was some work that was needed, there is another tab that has the type of work that needs to be done in case there is some damage.

He said that was empty for my car so I am assuming that it's just the normal processing.

[purephase]

I envy the detail you are getting! I'm hoping to receive some of the same myself. Hopefully my car is on a truck now so the 5 day countdown can begin (to dealership upon release from VPC).

What I still don't know is if my trim swap out happened at VPC or is going to happen at the dealer (my assumption). Hope that doesn't take more than a few hours, wouldn't imagine it would.

[Gatte]

Originally Posted by purephase

I envy the detail you are getting! I'm hoping to receive some of the same myself. Hopefully my car is on a truck now so the 5 day countdown can begin (to dealership upon release from VPC).

What I still don't know is if my trim swap out happened at VPC or is going to happen at the dealer (my assumption). Hope that doesn't take more than a few hours, wouldn't imagine it would.

The trim swap is probably going to happen at the VPC. So your dealer will mostly not have a lot of work to do on the car. You should be getting it soon.
Meanwhile, I just got another update from BMW ED:

Good Afternoon Mr. Gatte,

I wanted to provide you with an update on your vehicle. It has now been released to the trucking company and marked with high priority. They have 24 hrs to get it on a truck and transported to your dealership.
Once it arrives your client advisor will call you in to take delivery. I will be out of office until Thursday so please follow up with David Aviles directly.

Thank you.

Best Regards,

BMW of North America, LLC
Sabrina Knudsen
European Delivery Specialist

These guys are great.

[Fjk]

Congrats!!! The wait is almost over. I'm in NYC away from the car...

[Gatte]

Originally Posted by Fjk

Congrats!!! The wait is almost over. I'm in NYC away from the car...

Thank you sir.

One more update: Dealer expects the car at dealership tomorrow. Will be driving 150 miles after work to pick it up.

[ellincali]

Originally Posted by Gatte

Thank you sir.

One more update: Dealer expects the car at dealership tomorrow. Will be driving 150 miles after work to pick it up.

You've been SO patient. I thought I'd lose my mind when mine sat at the port for 3 whole days.

Congratulations--looking forward to your pics. (Remember Inline_Six's rules regarding pictures within an hour of receiving your vehicle.)

[Gatte]

Originally Posted by ellincali

You've been SO patient.
Congratulations--looking forward to your pics. (Remember Inline_Six's rules regarding pictures within an hour of receiving your vehicle.)

It's not been easy. I am pretty sure, if I'd had to wait for another week, I'd have gotten on BMW's DND list.

As for rule about posting pictures within the hour, I'll do one better.

[Supernaut]

Originally Posted by Gatte

It's not been easy. I am pretty sure, if I'd had to wait for another week, I'd have gotten on BMW's DND list.

As for rule about posting pictures within the hour, I'll do one better.

Huzzah! I'm glad you and you baby are back together.

[purephase]

Originally Posted by Gatte

The trim swap is probably going to happen at the VPC. So your dealer will mostly not have a lot of work to do on the car. You should be getting it soon.
Meanwhile, I just got another update from BMW ED:

Good Afternoon Mr. Gatte,

I wanted to provide you with an update on your vehicle. It has now been released to the trucking company and marked with high priority. They have 24 hrs to get it on a truck and transported to your dealership.
Once it arrives your client advisor will call you in to take delivery. I will be out of office until Thursday so please follow up with David Aviles directly.

Thank you.

Best Regards,

BMW of North America, LLC
Sabrina Knudsen
European Delivery Specialist

These guys are great.

So great! Wonderful pictures as well. Would you mind sharing the email address that came from?

[Gatte]

Originally Posted by purephase

So great! Wonderful pictures as well. Would you mind sharing the email address that came from?

The mail came out of a generic email address for european delivery (BMWEuropeanDelivery@bmwna.com). I would recommend that you call BMW NA ED at 800 932 0831 and anybody over there will be able to help you out.

[Gatte]

Originally Posted by Supernaut

Huzzah! I'm glad you and you baby are back together.

Not yet. I was not able to go today (4 hour drive) as I got a little delayed at work.

Tomorrow though.

My CA did send me a couple of pictures of the car sitting on the showroom floor.

[ellincali]

Originally Posted by Gatte

It's not been easy. I am pretty sure, if I'd had to wait for another week, I'd have gotten on BMW's DND list.

As for rule about posting pictures within the hour, I'll do one better.

Beautiful pictures! I especially like the key next to the German beer. My German husband gives a thumbs up to that.

So sorry work prevented you from your long-awaited reunion today, though.

...and while these pictures are gorgeous, they don't fulfill the spirit of Inline_Six's rules, so I look forward to seeing the reunion pictures tomorrow!

[Gatte]

Originally Posted by ellincali

Beautiful pictures! I especially like the key next to the German beer. My German husband gives a thumbs up to that.

So sorry work prevented you from your long-awaited reunion today, though.

...and while these pictures are gorgeous, they don't fulfill the spirit of Inline_Six's rules, so I look forward to seeing the reunion pictures tomorrow!

I will post those pictures as well.

Your German husband must surely miss those oh so delicious Weisswursts and cheeses. I almost want to go back just for those.