[Acalamito321]

Pepboys install all new tires and rims for wheels he other day and I went home with a flat rear tire, I brought it back they fixed the issue and didn't tell me what it was a day later I notice this
Is it okay to drive with this?

[xantdieselx]

I would say No. Seriously, if that is a brand new tire take it back to them ASAP and have them replace it. That looks pretty deep.

[Acalamito321]

Originally Posted by xantdieselx

I would say No. Seriously, if that is a brand new tire take it back to them ASAP and have them replace it. That looks pretty deep.

They are idiots there they installed everything and then I went home and this tire was flat I brought it back they said everything's fine and now today I saw that, that place is a joke

[overcoil]

That is messed up.

[Acalamito321]

Going to go back in a little bit but they won't have the tire I need so idk wht they're gonna do

[overcoil]

I would seriously consider not going back to Pep Boys try pricing a new tires on TireRack and having a dealer install it. And recuperate the monetary loss by working more and spending less over the next month.

[Maynard]

Not only would I never go back there, I'd have a real tire shop check the balance on the others (and look them over real good, especially on the inside edge where it is hard to see). They must have been in super-slop mode, so no reason to expect they took any care w/ anything else, probably just left the old weights where they were.

[gk09]

Originally Posted by Acalamito321

Pepboys install all new tires and rims for wheels he other day and I went home with a flat rear tire, I brought it back they fixed the issue and didn't tell me what it was a day later I notice this
Is it okay to drive with this?

This happened to me and the answer is no!

[xantdieselx]

Originally Posted by Acalamito321

Going to go back in a little bit but they won't have the tire I need so idk wht they're gonna do

Make them order it and pay for a loaner. Everyone makes mistakes. I hate when people try to cover up their f*ckup. Good luck OP.

[mleskovar]

Are you saying they installed a new tire with a gouge out of it? What are you saying?

[Acalamito321]

Originally Posted by mleskovar

Are you saying they installed a new tire with a gouge out of it? What are you saying?

Yes brand new from tire rack and it had that rip in it

[wjones14]

Originally Posted by Acalamito321

Yes brand new from tire rack and it had that rip in it

Are you saying it shipped like that from Tire Rack, with the gouge in it? Or Pep Boys put the gouge in it while mounting it? Or you don't know?

[USA-RET]

Originally Posted by Acalamito321

Yes brand new from tire rack and it had that rip in it

Contact Tire Rack and email them pictures of the tire. It may be difficult to explain to them why you had a ripped tire mounted rather than RMA'd. It should have been identified at the time you received it and returned.

Now, they (Tire Rack) can say Pep Boys damaged the tire during install.

I don't know much about how Pep Boys mounted it and w/ what machines they used. But logically, this tire should not have passed inspection at the manufacturer. Generally, tires are pulled for cosmetic blemishes and sold at discount. A damaged tire like yours would have been pulled and recycled.

Damage like that looks like a bad install or it was mishandled during shipment and someone used a sharp tool to remove the tire-wrap/packaging.

Trying to affix blame is going to be difficult, since you say it came from Tire Rack that way. So Pep Boys is off the hook and Tire Rack will question why you had a damaged tire mounted and not returned.

Good luck, but guessing you'll be buying a new tire unless Tire Rack feels extremely generous.

[Acalamito321]

Originally Posted by wjones14

Are you saying it shipped like that from Tire Rack, with the gouge in it? Or Pep Boys put the gouge in it while mounting it? Or you don't know?

Idk but pepboys told me to take it up with tire rack even tho I think it was them

[Acalamito321]

Originally Posted by USA-RET

Contact Tire Rack and email them pictures of the tire. It may be difficult to explain to them why you had a ripped tire mounted rather than RMA'd. It should have been identified at the time you received it and returned.

Now, they (Tire Rack) can say Pep Boys damaged the tire during install.

I don't know much about how Pep Boys mounted it and w/ what machines they used. But logically, this tire should not have passed inspection at the manufacturer. Generally, tires are pulled for cosmetic blemishes and sold at discount. A damaged tire like yours would have been pulled and recycled.

Damage like that looks like a bad install or it was mishandled during shipment and someone used a sharp tool to remove the tire-wrap/packaging.

Trying to affix blame is going to be difficult, since you say it came from Tire Rack that way. So Pep Boys is off the hook and Tire Rack will question why you had a damaged tire mounted and not returned.

Good luck, but guessing you'll be buying a new tire unless Tire Rack feels extremely generous.

Yea it came from tire rack but it was shipped to pepboys I doubt tire racked did it, this pepboys is horrible and I'm never going back after this

[morphomeman]

As I have said many times on this forum, find an independent shop you trust. I always buy tires from TR, have them shipped to my local independent, and have them do the install. Never a problem.

[Acalamito321]

Originally Posted by morphomeman

As I have said many times on this forum, find an independent shop you trust. I always buy tires from TR, have them shipped to my local independent, and have them do the install. Never a problem.

It's Hard to find a trustworthy one though

[socotra123]

This is all confusing. You don't know if it came from Tire Rack that way. You don't know if Pepboys damaged it. For all practical purposes, since you did drive it, you could have done it. But, does it really matter? I thought if you buy tires/wheelsets from Tire Rack they come with roadhazard warranty, so Tire rack should honor that warranty.

[Acalamito321]

Originally Posted by socotra123

This is all confusing. You don't know if it came from Tire Rack that way. You don't know if Pepboys damaged it. For all practical purposes, since you did drive it, you could have done it. But, does it really matter? I thought if you buy tires/wheelsets from Tire Rack they come with roadhazard warranty, so Tire rack should honor that warranty.

I drove it 1 miles home and noticed it, it didn't happen with me, I've learned that this pepboys is run by amateurs I literlly has to give them written instructions on wht I needed done because last time they tried putting the wrong rim on the wrong tire and forgot to take the spacers off
I ended up buying another tire from tire rack that will be here Tuesday now I just needs to find a new place to install

Then I'm going to bmw to make sure they didn't mess anything up

[aaaaah]

Take it back and have it replaced, there is a chance that it was trapped air between the sidewall and the ply, though that should have been captured by the xray.

Trapped air = scrap tyre.

[Maynard]

Originally Posted by Acalamito321

....... I've learned that this pepboys is run by amateurs I literlly has to give them written instructions on wht I needed done because last time they tried putting the wrong rim on the wrong tire and forgot to take the spacers off.....

The key to learning from a mistake is to not keep making it over and over hoping it will turn out differently.

[USA-RET]

Originally Posted by morphomeman

As I have said many times on this forum, find an independent shop you trust. I always buy tires from TR, have them shipped to my local independent, and have them do the install. Never a problem.

Yeah, I use a Tire Kingdom shop nearby, Wheels and tire sets, remounts, all trouble free.