Encore Delivery

3.0L · 07-31-2014, 03:06 PM

I had my "Encore Delivery" service with my BMW dealer today. I didn't know this service existed until last week when I got a call from my dealer. According to the rep today, this "Encore Delivery" service is required by BMW Corporate.

The rep went down a detailed list of features in the car, stopping at each point and asking if I had any questions or comments. I had a few here and there and the responses revealed that the rep had good knowledge about my car.

Also, I did mention to the rep that the BMW Assist feature had not been activated, so that oversight was promptly corrected.

Meanwhile, the crew took my car out back and washed and cleaned it, inside and out. Later, the rep filled the car with gas.

All and all, a very nice experience.

HX_Guy · 07-31-2014, 03:20 PM

Wow, impressive. Never heard about this...but then again I haven't gotten any of the gifts in the mail others have either.

3.0L · 07-31-2014, 04:01 PM

I should also mention that the call from my dealer came not quite 3 months after purchase. I now have just over 3000 miles on the car.

DanG · 07-31-2014, 05:43 PM

I got my encore delivery at the time of delivery. Though I have gotten the same speech with my one series delivery.

Racer20 · 07-31-2014, 06:33 PM

That's pretty much how every new car delivery I've ever had has gone. What's special about encore delivery?

3.0L · 07-31-2014, 08:36 PM

Quote:

Originally Posted by Racer20

That's pretty much how every new car delivery I've ever had has gone. What's special about encore delivery?

I wouldn't categorize the "Encore Delivery" as special. After today's experience, I view it as a very valid opportunity to go over the features and details of your car after a period of ownership. In my case, almost 3 months and 3000 miles. Frankly, I don't see how everyone can fully absorb all the details on the first day - the day of purchase.

Certainly many, if not most folks will have some questions and/or concerns about their ride after 3 months with the car. Why not accept the free 30 minute to 1 hour meeting to go over things? The least you'll get is a free wash job and a full tank of gas. In my case, some features were clarified, BMW Assist got activated, plus a couple of tidbits I so far had missed. Frankly, I appreciated the personal followup from BMW.

For those of you who really have your car wired, well, I guess you could skip it. I just appreciate the outreach from my dealer and BMW.

wazzza · 08-01-2014, 10:39 AM

Quote:

Originally Posted by Racer20

That's pretty much how every new car delivery I've ever had has gone. What's special about encore delivery?

Ditto.
My SA still calls my every few weeks to check how the car is doing and if I need to go over anything, or need any help whatsoever. Mine wasn't "Encore" though, it was just a regular delivery.

sstarrx3 · 08-01-2014, 01:13 PM

Quote:

Originally Posted by HX_Guy

Wow, impressive. Never heard about this...but then again I haven't gotten any of the gifts in the mail others have either.

Yes, me either..we are the red headed step children of BMW buyers!!!

jbenington86 · 08-07-2014, 02:36 PM

Quote:

Originally Posted by sstarrx3

Yes, me either..we are the red headed step children of BMW buyers!!!

I will have to join the club as well.

07-31-2014, 03:06 PM	#1
3.0L Colonel 8935 Rep 2,010 Posts Drives: M235i, 20k miles Join Date: Apr 2014 Location: California iTrader: (0)	Encore Delivery I had my "Encore Delivery" service with my BMW dealer today. I didn't know this service existed until last week when I got a call from my dealer. According to the rep today, this "Encore Delivery" service is required by BMW Corporate. The rep went down a detailed list of features in the car, stopping at each point and asking if I had any questions or comments. I had a few here and there and the responses revealed that the rep had good knowledge about my car. Also, I did mention to the rep that the BMW Assist feature had not been activated, so that oversight was promptly corrected. Meanwhile, the crew took my car out back and washed and cleaned it, inside and out. Later, the rep filled the car with gas. All and all, a very nice experience. __________________ ///M235i \| Mineral Grey Metallic \| Premium Package \| Technology Package \| Driver Assistance Package \| Dakota Coral Red/Black Leather \| Harman/Kardon Premium 360 watt sound system \| 8-speed automatic When writing your life's plan, use a pencil with an eraser
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07-31-2014, 03:20 PM	#2
HX_Guy Captain 119 Rep 623 Posts Drives: 2014 BMW M235i Join Date: Jul 2014 Location: Phoenix, AZ iTrader: (0)	Wow, impressive. Never heard about this...but then again I haven't gotten any of the gifts in the mail others have either. __________________ 2014 BMW M235i 6MT 2012 Mercedes E350 Bluetec
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07-31-2014, 04:01 PM	#3
3.0L Colonel 8935 Rep 2,010 Posts Drives: M235i, 20k miles Join Date: Apr 2014 Location: California iTrader: (0)	I should also mention that the call from my dealer came not quite 3 months after purchase. I now have just over 3000 miles on the car. __________________ ///M235i \| Mineral Grey Metallic \| Premium Package \| Technology Package \| Driver Assistance Package \| Dakota Coral Red/Black Leather \| Harman/Kardon Premium 360 watt sound system \| 8-speed automatic When writing your life's plan, use a pencil with an eraser
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07-31-2014, 05:43 PM	#4
DanG Major General 10629 Rep 6,930 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [7.68]	I got my encore delivery at the time of delivery. Though I have gotten the same speech with my one series delivery.
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07-31-2014, 06:33 PM	#5
Racer20 Major 1030 Rep 1,190 Posts Drives: F80 M3, 228i THP, E46 ZHP Join Date: May 2009 Location: Ann Arbor, MI iTrader: (0)	That's pretty much how every new car delivery I've ever had has gone. What's special about encore delivery? __________________ 2015 M3, 2005 330i ZHP, 2015 228i 6MT Track Handling Pack, 2007 M Coupe (Sold)
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