LIFTED! Delivery Stop on Certain BMW M2, M3, M4, 5 and 6 Series For Rear Differential

drexplode · 07-24-2016, 03:04 PM

Quote:

Originally Posted by JDubz

Oh. My CA called to cancel my pcd for Friday, so I figured everyone had been notified that they were not taking delivery

no cancellation or communication from PCD here yet... scheduled for 8/8 and one-way plane ticket already purchased. Not sure what will happen next.

CA informed me day of learning.

edwinm3 · 07-24-2016, 03:19 PM

Quote:

Originally Posted by drexplode

Quote:

Originally Posted by JDubz

Oh. My CA called to cancel my pcd for Friday, so I figured everyone had been notified that they were not taking delivery

no cancellation or communication from PCD here yet... scheduled for 8/8 and one-way plane ticket already purchased. Not sure what will happen next.

CA informed me day of learning.

might wanna call and find out

aussieintexas · 07-24-2016, 03:38 PM

Quote:

Originally Posted by drexplode

no cancellation or communication from PCD here yet... scheduled for 8/8 and one-way plane ticket already purchased. Not sure what will happen next.

CA informed me day of learning.

Maybe will be fixed by then

drexplode · 07-24-2016, 03:42 PM

Quote:

Originally Posted by edwinm3

might wanna call and find out

Called Customer Relations on Friday 7/22 and requested supervisor to call me back (wait time was >1h). I would advise to the same to my fellow bimmerpost members and all waiting. We are the ones paying their paychecks...we demand updates.

shahano · 07-24-2016, 03:44 PM

I guess since tomorrow is Monday we will hear alot more about this issue and the fix for it. Be patient guys let's see what happens tomorrow.

edwinm3 · 07-24-2016, 03:48 PM

Quote:

Originally Posted by drexplode

Quote:

Originally Posted by edwinm3

might wanna call and find out

Called Customer Relations on Friday 7/22 and requested supervisor to call me back (wait time was >1h). I would advise to the same to my fellow bimmerpost members and all waiting. We are the ones paying their paychecks...we demand updates.

TrevorM3 · 07-24-2016, 04:12 PM

Quote:

Originally Posted by visi107

fixed? as in car is fixed? no, my car has been at VPC since 6/28, they haven't even told me what's wrong with it let alone when it will be done. i'm just guessing it's the diff since it's taking this long. If not the diff then my only other guess is that it fell of the ship and it's taking this long to dry out.

ahaha.

at least VPC can fix the cars...good to know. But at what rate, and i'm sure parts haven't even been sourced yet. Let's give it till Wednesday...

TrevorM3 · 07-24-2016, 07:24 PM

just a thought, what if the cars that they say are "affected" aren't really ALL affected, maybe it was possible that they COULD have been, because they were all built in that time frame? Maybe BMW is erring on the side of caution and they want to do vehicle checks before shipping out/delivery etc..

Just thinking...

KnightedBMW · 07-24-2016, 07:29 PM

Quote:

Originally Posted by TrevorM3

just a thought, what if the cars that they say are "affected" aren't really ALL affected, maybe it was possible that they COULD have been, because they were all built in that time frame? Maybe BMW is erring on the side of caution and they want to do vehicle checks before shipping out/delivery etc..

Just thinking...

That would be great considering my car is back at the dealer as of yesterday for god knows how long.

stevetenney · 07-24-2016, 07:38 PM

Quote:

Originally Posted by TrevorM3

just a thought, what if the cars that they say are "affected" aren't really ALL affected, maybe it was possible that they COULD have been, because they were all built in that time frame? Maybe BMW is erring on the side of caution and they want to do vehicle checks before shipping out/delivery etc..

Just thinking...

I had a similar thought. It seemed like they had a list, but they decided to stop all deliveries while they figured out the situation. Once they know, for sure, which cars need a differential replaced they will move forward and the others will be released.

Hope?

Ex-MINI · 07-24-2016, 08:01 PM

Quote:

Originally Posted by stevetenney

I had a similar thought. It seemed like they had a list, but they decided to stop all deliveries while they figured out the situation. Once they know, for sure, which cars need a differential replaced they will move forward and the others will be released.

Hope?

This is what I'm hoping as well, since my car is at my dealership, waiting for me

dasblack · 07-24-2016, 08:53 PM

Mines been at the dealership outside for over a week. Gonna call BMW NA and ask them for a loaner until my car can be picked up

gk09 · 07-24-2016, 10:55 PM

Quote:

Originally Posted by Ex-MINI

Quote:

Originally Posted by stevetenney

I had a similar thought. It seemed like they had a list, but they decided to stop all deliveries while they figured out the situation. Once they know, for sure, which cars need a differential replaced they will move forward and the others will be released.

Hope?

This is what I'm hoping as well, since my car is at my dealership, waiting for me

Did they let you take it for a nice drive?

Is it atleast in the showroom until you can pick it up?

Ex-MINI · 07-24-2016, 11:02 PM

Quote:

Originally Posted by gk09

Quote:

Originally Posted by Ex-MINI

Quote:

Originally Posted by stevetenney

I had a similar thought. It seemed like they had a list, but they decided to stop all deliveries while they figured out the situation. Once they know, for sure, which cars need a differential replaced they will move forward and the others will be released.

Hope?

This is what I'm hoping as well, since my car is at my dealership, waiting for me

Did they let you take it for a nice drive?

Is it atleast in the showroom until you can pick it up?

I wasn't able to make it to the dealership this weekend unfortunately.

platinum903 · 07-25-2016, 01:13 AM

I'ms guessing it's a major issue and they don't even know how to fix it at this point. They are probably working with their supply chain to identify the issue and then have them build prototypes that can be tested and then sent to production if they test out. I think you guys are looking at a 2-3 months for the replacement parts to be produced and shipped best case scenario right now. Could be 6 months+ if things doing go well.

I wouldn't be signing off on anything that settles with BMW taking one payment or 2. This could get ugly.

shahano · 07-25-2016, 01:38 AM

There is no way it would take 6 months. They can revert back to doing the diffs the same way they did them before May 14.
The fix will be quicker than we think. I think a couple of weeks tops.

aus135i · 07-25-2016, 03:54 AM

Here down under, BMW AUS said no recalls attached to my VIN (20th of May). Maybe it only applies to LHD?

I saw the pic and it had markets, but have no idea what those numbers mean. Maybe someone in the know how can see if those markets are LHD.

my2c

JDubz · 07-25-2016, 05:41 AM

Quote:

Originally Posted by shahano

There is no way it would take 6 months. They can revert back to doing the diffs the same way they did them before May 14.
The fix will be quicker than we think. I think a couple of weeks tops.

Anybody know how long it takes to do a repair like this, assuming the whole diff has to be replaced? Assume it's relatively quick?

Been playing out a similar situation in my head. Who knows what kind of backlog this could lead to - no concept for how easily this supplier can bang out 3,000 differentials.

Alternatively, for those of us who haven't taken delivery yet, is it possible to just rebuild the current diff with a new part? Seems like that would be faster, but maybe there are some with a lot more technical expertise than I have.

Mdbmt · 07-25-2016, 05:48 AM

From what i've been told it would seem the whole rear diff would be replaced to remove the risk of damaging the drivetrain.

Given BMW uk are providing support cars to impacted customers untill 1st september I would assume the issue would be resolved by then.

Draper · 07-25-2016, 07:22 AM

Quote:

Originally Posted by JDubz

Anybody know how long it takes to do a repair like this, assuming the whole diff has to be replaced? Assume it's relatively quick?

Been playing out a similar situation in my head. Who knows what kind of backlog this could lead to - no concept for how easily this supplier can bang out 3,000 differentials.

Alternatively, for those of us who haven't taken delivery yet, is it possible to just rebuild the current diff with a new part? Seems like that would be faster, but maybe there are some with a lot more technical expertise than I have.

Not exactly sure, but it has to be at least a few hours.

For napkin math, let's say they can do it in 2hrs.

That's 7600 man hours to replace diffs in 3800 cars.

Assuming they have 20 dedicated techs who do nothing but replace diffs, and each tech is working 10 hour days, it would take 38 days to fix them all (53 days if they get weekends off).

If replacement takes 4hrs, we're looking at 76 days...you get the idea.

KnightedBMW · 07-25-2016, 07:28 AM

Quote:

Originally Posted by Draper

Not exactly sure, but it has to be at least a few hours.

For napkin math, let's say they can do it in 2hrs.

That's 7600 man hours to replace diffs in 3800 cars.

Assuming they have 20 dedicated techs who do nothing but replace diffs, and each tech is working 10 hour days, it would take 38 days to fix them all (53 days if they get weekends off).

If replacement takes 4hrs, we're looking at 76 days...you get the idea.

Not really a good way to look at it. These cars are not all going to be repaired at the same location. Some are still at the factory, some are at various VPCs, and some (like mine) are at the dealer. I think the major delay will be sourcing the replacement parts, not the actual repair.

W/// · 07-25-2016, 07:31 AM

Quote:

Originally Posted by Draper

Not exactly sure, but it has to be at least a few hours.

For napkin math, let's say they can do it in 2hrs.

That's 7600 man hours to replace diffs in 3800 cars.

Assuming they have 20 dedicated techs who do nothing but replace diffs, and each tech is working 10 hour days, it would take 38 days to fix them all (53 days if they get weekends off).

If replacement takes 4hrs, we're looking at 76 days...you get the idea.

That's 3800 diffs all over the world. There's going to be far more than 20 techs working on this.

The bigger issue is going to be supplying all these new diffs.

07-24-2016, 03:44 PM	#357
shahano Lieutenant Colonel 231 Rep 1,576 Posts Drives: 21' M2C 6spd ,11' 1M, 88' M3 Join Date: Oct 2013 Location: London, UK iTrader: (0)	I guess since tomorrow is Monday we will hear alot more about this issue and the fix for it. Be patient guys let's see what happens tomorrow.
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07-24-2016, 07:24 PM	#360
TrevorM3 Banned 3322 Rep 8,083 Posts Drives: 6.3 AMG Join Date: Apr 2013 Location: Florida iTrader: (0)	just a thought, what if the cars that they say are "affected" aren't really ALL affected, maybe it was possible that they COULD have been, because they were all built in that time frame? Maybe BMW is erring on the side of caution and they want to do vehicle checks before shipping out/delivery etc.. Just thinking...
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07-24-2016, 08:53 PM	#364
dasblack Second Lieutenant 79 Rep 200 Posts Drives: BMW M2 Join Date: Nov 2015 Location: Southwest FL iTrader: (0)	Mines been at the dealership outside for over a week. Gonna call BMW NA and ask them for a loaner until my car can be picked up
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07-25-2016, 01:13 AM	#367
platinum903 Second Lieutenant 93 Rep 210 Posts Drives: F90 M5, F85 X5M, G05 X5 Join Date: Mar 2016 Location: Dallas iTrader: (0)	I'ms guessing it's a major issue and they don't even know how to fix it at this point. They are probably working with their supply chain to identify the issue and then have them build prototypes that can be tested and then sent to production if they test out. I think you guys are looking at a 2-3 months for the replacement parts to be produced and shipped best case scenario right now. Could be 6 months+ if things doing go well. I wouldn't be signing off on anything that settles with BMW taking one payment or 2. This could get ugly.
	Appreciate 0 Quote

07-25-2016, 01:38 AM	#368
shahano Lieutenant Colonel 231 Rep 1,576 Posts Drives: 21' M2C 6spd ,11' 1M, 88' M3 Join Date: Oct 2013 Location: London, UK iTrader: (0)	There is no way it would take 6 months. They can revert back to doing the diffs the same way they did them before May 14. The fix will be quicker than we think. I think a couple of weeks tops.
	Appreciate 0 Quote

07-25-2016, 03:54 AM	#369
aus135i Captain 27 Rep 828 Posts Drives: F80 M3 Join Date: Sep 2008 Location: SYD iTrader: (0)	Here down under, BMW AUS said no recalls attached to my VIN (20th of May). Maybe it only applies to LHD? I saw the pic and it had markets, but have no idea what those numbers mean. Maybe someone in the know how can see if those markets are LHD. my2c __________________ GONE: E82,E83,K46,1199s,RS250,F20,F25,F82,Cayenne,G83 NOW: G07, G20, K66
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07-25-2016, 05:48 AM	#371
Mdbmt New Member 2 Rep 7 Posts Drives: Bmw m4 Join Date: Jul 2016 Location: London iTrader: (0)	From what i've been told it would seem the whole rear diff would be replaced to remove the risk of damaging the drivetrain. Given BMW uk are providing support cars to impacted customers untill 1st september I would assume the issue would be resolved by then.
	Appreciate 0 Quote