Who's on the Aniara?

FoxCrane · 12-02-2014, 01:04 PM

My car was damaged in transit, and they're waiting on a part to replace a bumper. This wait is hell!

hyperzulu · 12-02-2014, 01:31 PM

Quote:

Originally Posted by FoxCrane

My car was damaged in transit, and they're waiting on a part to replace a bumper. This wait is hell!

That's the worst. Especially if you navigated Europe and left the car unscathed, only to have it get damaged through no fault of your own. Hope it gets sorted quickly. That was my nightmare because I didn't give myself enough time for redelivery to account for my current lease expiring. Damage to the car would have left a gap between old car return and new car delivery.

issaacrumel01 · 12-02-2014, 01:55 PM

That sucks! Hopefully it sports out soon but that's no consolation right now.

issaacrumel01 · 12-03-2014, 07:38 PM

I spoke too soon. Dealer somehow was mistaken about my car arriving. I got an email while I am out of town on business saying the car must still be on the truck and they hope it arrives soon. Apparently there was another gray 2 series that arrived Monday night. Not sure how you screw up that badly but looking like I will have to now fly to Phoenkx if my car doesn't come on this evening or tomorrow. Frustrated beyond belief as it's taken over three weeks since it arrived at port.

FoxCrane · 12-03-2014, 10:07 PM

I'm hoping mine made it on a truck today as it was estimated for.

In other news, the Aniara is currently in Japan.

issaacrumel01 · 12-03-2014, 11:21 PM

Quote:

Originally Posted by FoxCrane

I'm hoping mine made it on a truck today as it was estimated for.

In other news, the Aniara is currently in Japan.

Hoping our cars aren't on it!!!

chaswyck1 · 12-04-2014, 02:30 AM

Quote:

Originally Posted by issaacrumel01

I spoke too soon. Dealer somehow was mistaken about my car arriving. I got an email while I am out of town on business saying the car must still be on the truck and they hope it arrives soon. Apparently there was another gray 2 series that arrived Monday night. Not sure how you screw up that badly but looking like I will have to now fly to Phoenkx if my car doesn't come on this evening or tomorrow. Frustrated beyond belief as it's taken over three weeks since it arrived at port.

That really sucks! What a disappointment, especially since you had plans for the weekend.

issaacrumel01 · 12-04-2014, 09:47 AM

BMW website says the car is at the dealer. Anyone seen a case where the web site is ahead of

reality ?! Lol I know I haven't in the six months I have been reading posts around here.

issaacrumel01 · 12-04-2014, 08:37 PM

No car and cancelled my road trip tonight. Hopefully the car turns up in the next week while I am away. #Bummed.

FoxCrane · 12-05-2014, 02:06 AM

I know my car hasn't made it to trucking, and calls to the bmws reps yield nothing. Some reps tell me it's waiting the finishing of updating software. Others tell me that a panel was damaged and a part has to be shipped in. Another says dealer delivery still expected for tomorrow (I don't see how that's possible).

Maybe this was a sign I should have gone with a 235.

hyperzulu · 12-05-2014, 10:47 AM

Quote:

Originally Posted by FoxCrane

I know my car hasn't made it to trucking, and calls to the bmws reps yield nothing. Some reps tell me it's waiting the finishing of updating software. Others tell me that a panel was damaged and a part has to be shipped in. Another says dealer delivery still expected for tomorrow (I don't see how that's possible).

Maybe this was a sign I should have gone with a 235.

"Black hole"

My condolences. This truly was my nightmare. I managed to escape it this time. I had reps telling me the car was at my dealer and my sales person telling me it wasn't, but that sucks. Who is your client advisor?

FoxCrane · 12-05-2014, 11:57 AM

Just got an email this morning from an ED Specialist, and she says they're still waiting on a part, and that the repair cannot be completed as of this morning. The time since docking in Port Hueneme is almost as long as the time it took the ship to get there. *sigh* I do want to know exactly what is being worked on... they seem to not be willing to share that kind of detail (or don't have access to it). I'll ask my CA if he can see what's going on.

I'm not too upset about it, but the anticipation isn't very fun. I've asked my CA if it might be possible to get a loaner from the dealership... it's hard being without a car.

issaacrumel01 · 12-05-2014, 05:59 PM

Agree 100%. I finally asked around today. BMW told me the car was delivered Tuesday so I called my dealer back. The sales manager called me to apologize and say the trucking company likely is covering the fact their truck broke down and my car is likely on it. He promised to track it down and call me tomorrow with an updated arrival. He also offered me a loaner as I sold my car two weeks ago. Told him thanks but I am leaving on business again Sunday thru Thursday. My only request was they have my car by next weekend. I certainly hope I can leverage this in final pricing negotiations as it has been a CYA from a bunch of sides. Car arrived in port almost four weeks ago so I feel your pain.

issaacrumel01 · 12-07-2014, 06:50 PM

Quote:

Originally Posted by FoxCrane

Just got an email this morning from an ED Specialist, and she says they're still waiting on a part, and that the repair cannot be completed as of this morning. The time since docking in Port Hueneme is almost as long as the time it took the ship to get there. *sigh* I do want to know exactly what is being worked on... they seem to not be willing to share that kind of detail (or don't have access to it). I'll ask my CA if he can see what's going on.

I'm not too upset about it, but the anticipation isn't very fun. I've asked my CA if it might be possible to get a loaner from the dealership... it's hard being without a car.

Any updates on your car? Hope you get good news this week!

FoxCrane · 12-07-2014, 08:13 PM

No word. I'll call tomorrow to see if there's an update.

FoxCrane · 12-08-2014, 12:51 PM

They're estimating the repair to be completed around the 17th. Wow!

hyperzulu · 12-08-2014, 01:08 PM

How many weeks does that put you at? Anything above 10 from drop-off, I would push for a small level of compensation.

FoxCrane · 12-08-2014, 01:54 PM

This Thursday will be 10 weeks from drop-off in Munich. At this point, all I'm hoping for is a loaner vehicle.

issaacrumel01 · 12-12-2014, 01:27 PM

Just got the call. Car is actually ready to go. Picking it up this afternoon. Over 4 months since I ordered, but worth the wait in the end. Will post pics when I can.

12-02-2014, 01:04 PM	#45
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	My car was damaged in transit, and they're waiting on a part to replace a bumper. This wait is hell!
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12-02-2014, 01:55 PM	#47
issaacrumel01 Private 8 Rep 80 Posts Drives: 228i msport thp Join Date: Aug 2014 Location: United States iTrader: (0)	That sucks! Hopefully it sports out soon but that's no consolation right now.
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12-03-2014, 07:38 PM	#48
issaacrumel01 Private 8 Rep 80 Posts Drives: 228i msport thp Join Date: Aug 2014 Location: United States iTrader: (0)	I spoke too soon. Dealer somehow was mistaken about my car arriving. I got an email while I am out of town on business saying the car must still be on the truck and they hope it arrives soon. Apparently there was another gray 2 series that arrived Monday night. Not sure how you screw up that badly but looking like I will have to now fly to Phoenkx if my car doesn't come on this evening or tomorrow. Frustrated beyond belief as it's taken over three weeks since it arrived at port.
	Appreciate 0 Quote

12-03-2014, 10:07 PM	#49
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	I'm hoping mine made it on a truck today as it was estimated for. In other news, the Aniara is currently in Japan.
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12-04-2014, 09:47 AM	#52
issaacrumel01 Private 8 Rep 80 Posts Drives: 228i msport thp Join Date: Aug 2014 Location: United States iTrader: (0)	BMW website says the car is at the dealer. Anyone seen a case where the web site is ahead of reality ?! Lol I know I haven't in the six months I have been reading posts around here.
	Appreciate 0 Quote

12-04-2014, 08:37 PM	#53
issaacrumel01 Private 8 Rep 80 Posts Drives: 228i msport thp Join Date: Aug 2014 Location: United States iTrader: (0)	No car and cancelled my road trip tonight. Hopefully the car turns up in the next week while I am away. #Bummed.
	Appreciate 0 Quote

12-05-2014, 02:06 AM	#54
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	I know my car hasn't made it to trucking, and calls to the bmws reps yield nothing. Some reps tell me it's waiting the finishing of updating software. Others tell me that a panel was damaged and a part has to be shipped in. Another says dealer delivery still expected for tomorrow (I don't see how that's possible). Maybe this was a sign I should have gone with a 235.
	Appreciate 0 Quote

12-05-2014, 11:57 AM	#56
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	Just got an email this morning from an ED Specialist, and she says they're still waiting on a part, and that the repair cannot be completed as of this morning. The time since docking in Port Hueneme is almost as long as the time it took the ship to get there. sigh I do want to know exactly what is being worked on... they seem to not be willing to share that kind of detail (or don't have access to it). I'll ask my CA if he can see what's going on. I'm not too upset about it, but the anticipation isn't very fun. I've asked my CA if it might be possible to get a loaner from the dealership... it's hard being without a car.
	Appreciate 0 Quote

12-05-2014, 05:59 PM	#57
issaacrumel01 Private 8 Rep 80 Posts Drives: 228i msport thp Join Date: Aug 2014 Location: United States iTrader: (0)	Agree 100%. I finally asked around today. BMW told me the car was delivered Tuesday so I called my dealer back. The sales manager called me to apologize and say the trucking company likely is covering the fact their truck broke down and my car is likely on it. He promised to track it down and call me tomorrow with an updated arrival. He also offered me a loaner as I sold my car two weeks ago. Told him thanks but I am leaving on business again Sunday thru Thursday. My only request was they have my car by next weekend. I certainly hope I can leverage this in final pricing negotiations as it has been a CYA from a bunch of sides. Car arrived in port almost four weeks ago so I feel your pain.
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12-07-2014, 08:13 PM	#59
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	No word. I'll call tomorrow to see if there's an update.
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12-08-2014, 12:51 PM	#60
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	They're estimating the repair to be completed around the 17th. Wow!
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12-08-2014, 01:08 PM	#61
hyperzulu Colonel 701 Rep 2,337 Posts Drives: 2015 M235i Join Date: Mar 2014 Location: Los Angeles iTrader: (0)	How many weeks does that put you at? Anything above 10 from drop-off, I would push for a small level of compensation. __________________
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12-08-2014, 01:54 PM	#62
FoxCrane Private First Class 3 Rep 115 Posts Drives: Blue Join Date: Feb 2014 Location: USA iTrader: (0)	This Thursday will be 10 weeks from drop-off in Munich. At this point, all I'm hoping for is a loaner vehicle.
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12-12-2014, 01:27 PM	#63
issaacrumel01 Private 8 Rep 80 Posts Drives: 228i msport thp Join Date: Aug 2014 Location: United States iTrader: (0)	Just got the call. Car is actually ready to go. Picking it up this afternoon. Over 4 months since I ordered, but worth the wait in the end. Will post pics when I can.
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