[Jpup]

I would still plan to file a claim, in hopes it could provoke a response from them at a minimum. I get they have policies about contact and shipping times but that’s a hard sell when they can’t respond to multiple inquiries from multiple people over the span of a couple of weeks. I plan on filing the claim with PayPal in the next hour when I am home. Best case they respond with an update, worst case I get my money back and find another suitable diffuser.

[Luftwaffe1O1]

I have a good buddy who lives in Tokyo, i asked him to try and get in contact with them. So hopefully that yields a response a bit better since it will be in japanese.

He did say on their site it says due to high number od orders expect delays in communications and delivery.

[Jpup]

Originally Posted by Luftwaffe1O1

I have a good buddy who lives in Tokyo, i asked him to try and get in contact with them. So hopefully that yields a response a bit better since it will be in japanese.

He did say on their site it says due to high number od orders expect delays in communications and delivery.

Thanks for reaching out to him. Let us know what he finds out.

I wanted to update what the PayPal claims process looks like for those unsure how it works, like I was.

When you open a claim, it first starts off by having you send a message to the seller. Personally, I pretty much resent a private email I had sent Autoplus so it would be tracked by PayPal (all communications to seller through PayPal claims are tracked/saved by PayPal). By starting the claim, this also starts a 20 day window in which some action needs to take place. Within the 20 days, you can choose to escalate the issue and get PayPal involved (seeking refund) or close the issue yourself if the seller reaches out and you guys work out an agreement. If you do not escalate or resolve the issue yourself within the 20 days, the claim will close automatically and you can not reopen another claim for that order. This is important to note.

My plan was to give them 15 of the 20 days to respond, if nothing by then I will escalate to PayPal and seek reimbursement. My thoughts are that opening the claim might light a fire under their butt about needing to take some strides in communication to us but if I am wrong, at least I'll get my money back.

[koston]

Originally Posted by Luftwaffe1O1

I have a good buddy who lives in Tokyo, i asked him to try and get in contact with them. So hopefully that yields a response a bit better since it will be in japanese.

He did say on their site it says due to high number od orders expect delays in communications and delivery.

From the autoplus site using Google Translate:

◉ Most important
◉ Events that some mails can not be sent / received are occurring. When you do not receive a reply mail within 48 hours after inquiries, please contact us again though sorry to trouble you sorry. (Saturday / Sunday / holiday excluded)
◉hotmail · We have sent to gmail Mail can not be sent / received normally or events entering a junk folder are occurring.
◉ We are currently crowded with orders and inquiries very much and it takes several days to guide. We appreciate your understanding and cooperation.

◉ Information
on temporary closure We will occasionally close our work from July 12 (Thursday) to July 13 (Friday)

[RotorOver]

Got a response from Autoplus via Facebook Messenger. They said they would check progress and get back to me. I'll let you know when I hear back.

[Jpup]

Originally Posted by RotorOver

Got a response from Autoplus via Facebook Messenger. They said they would check progress and get back to me. I'll let you know when I hear back.

Same here, got a response finally on messenger late last night.

[Bmw.Fan]

Final update: I have received my money back from PayPal. There hasn't been any communication back from autoplus and any previous communications were just stall tactics. Their website states issues with communication and overflow of orders but many have not heard from them in weeks. PayPal claims have been field to get the refund process started. I would advise you to submit a claim if you haven't already. As it will take a few weeks for the money to come back. I have a feeling that they keep stalling everyone until the paypal claims window is gone. There was a user that notified me that they still haven't received their diffuser and it's been 3 months.

[Luftwaffe1O1]

Dont we have 180 days from transaction date to file claim? Arent some people kind of jumping the gun here.

[Bmw.Fan]

Originally Posted by Luftwaffe1O1

Dont we have 180 days from transaction date to file claim? Arent some people kind of jumping the gun here.

I would normally say that we are jumping the gun but he originally told me 3-4 weeks from payment date we'd have our items. When that didn't happen, he said next week I'd have my tracking. 2 weeks goes by and he says they will ship that week and will have tracking... 2 more weeks go by and then stops responding.

Not a good sign at all to me. I'm just trying to avoid trouble down the road when I see the writing on the wall.

[Luftwaffe1O1]

Just out of curiosity has everyone basically pulled out already? I haven't filed any claim yet, but wondering if this is a complete wreck at this point?

[shadowfax]

Originally Posted by Luftwaffe1O1

Just out of curiosity has everyone basically pulled out already? I haven't filed any claim yet, but wondering if this is a complete wreck at this point?

I told PayPal that I really want the diffuser but I haven't received it or any communication from the vendor.

[Jpup]

I filed the claim and have escalated to PayPal. I too said I just want the diffuser and some guarantee it’s actually going to come. PayPal messages the seller but if no response in 10 days, I get my money back. So far, no response and today is day 6.

[Luftwaffe1O1]

Heh so out of 4 of us that bought in, 3 already got their money back yeah this is over. Guess im keeping my vicrez one, at least it looks like autoplus heh.

[Jpup]

Originally Posted by Luftwaffe1O1

Heh so out of 4 of us that bought in, 3 already got their money back yeah this is over. Guess im keeping my vicrez one, at least it looks like autoplus heh.

Curious to see how that fitment is. Since I don't think Autoplus will respond to PayPal, the vicrez is my next best option.

[Luftwaffe1O1]

Originally Posted by Jpup

Curious to see how that fitment is. Since I don't think Autoplus will respond to PayPal, the vicrez is my next best option.

From what I have heard the fitment is more or less ok, the clips up top don't exactly click in correctly, hence why they supplied double sided tape.

I have heard of people either adding thickness to the clips, or glueing them in place. But other than that, overall finish looks ok, I plan on getting it cut out to fit quad tips soon, then will go for paint and installation.

[RotorOver]

Held out as long as I could with no luck. Escalated the claim to PayPal. Damn you AutoPlus!

[shadowfax]

It looks like they haven't updated their Facebook page in nearly 2 months.

[Bmw.Fan]

I'm just glad I didn't handle the payments for the group buy! Sucks but I'm guessing we caught them at the end of their business operations.

[shadowfax]

They used to actively update their Facebook page. That seemed to stop on July 24th, but I just noticed a new post from them on September 21st.