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Falconati, sorry to hear you got abused. Many dealers are not knowledgeable about ED and it could have been due to ignorance and not malice. Regardless, you should do as you indicated to pursue a remedy.
I've done 4 EDs and my M235 dealer was new to ED so I gave them direction and was even able to date the lease docs for the day of delivery in Munich.
Good luck.
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