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In general it's the luck of the draw since your experience at the dealer is entirely up to the sales folk. The dealership GM has some influence as they are the ones hiring, but at the end of the day the sales people on shift sets the tone of your experience at the dealership. It's also typically an industry with lots of turnover, so at some point a warm body is better than no body.
In general though, by the time a sales person "make" their way up the chain to selling luxury cars, they are generally better versed in the art of the sale. YM(Will)V.
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